Front Desk Supervisor: Luxury Guest Services Lead

Coury Hospitality; Southlake (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Coury Hospitality is seeking a Front Desk Supervisor in Southlake, TX to support the Front Desk Manager in daily operations while performing front desk agent duties. The role is non-exempt, requiring hands-on leadership, guest interaction, and a focus on service excellence aligned with Coury Hospitality’s culture.

The ideal candidate has prior front desk experience in a luxury or boutique setting, with customer-first focus and the ability to coach and onboard team members.

Qualifications

• Prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on in daily operations.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Supervise front desk operations during assigned shifts to ensure smooth guest service.
• Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
• Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
• Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
• Support scheduling coverage, shift assignments, and break coordination as directed.
• Ensure adherence to front desk procedures, cash-handling policies, and service standards.
• Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
• Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
• Monitor lobby and front desk presentation, ensuring a polished and professional environment.
• Assist with daily reports, audits, and operational checklists.
• Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
• Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
• Follow all hotel security, privacy, safety, and emergency procedures.

Skills

Strong communication

Interpersonal skills

Supervisory front desk

Property management systems

Tools

Property management software

Job description

Coury Hospitality is seeking a Front Desk Supervisor in Southlake, TX to support the Front Desk Manager in daily operations while performing front desk agent duties. The role is non-exempt, requiring hands-on leadership, guest interaction, and a focus on service excellence aligned with Coury Hospitality’s culture.

The ideal candidate has prior front desk experience in a luxury or boutique setting, with customer-first focus and the ability to coach and onboard team members.