Guest Experience Front Desk Agent

Valencia Group; Austin (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Valencia Group's Lone Star Court in Austin, TX is hiring a Front Desk Clerk to deliver warm, efficient service from check-in to checkout. You will manage guest needs, reservations, and concierge requests while maintaining brand standards and a welcoming lobby experience.

This non-exempt role requires strong communication, multitasking, and computer skills with Stayntouch and Outlook. You will collaborate with housekeeping, sales, and other departments to ensure guest satisfaction and repeat

Qualifications

• High school diploma or equivalent required.
• Hospitality experience is a plus.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Answer phones and direct guests to services.
• Maintain accurate guest accounts and room statuses.
• Coordinate with housekeeping and maintenance as needed.
• Handle guest requests and inquiries professionally.
• Log and follow up on guest complaints when necessary.

Skills

Verbal and written communication

Time management

Computer proficiency

Teamwork

Organizational skills

Interpersonal skills

Education

High School Diploma / GED

Tools

Word

Excel

PMS Stayntouch

SharePoint

Outlook

Paycom

Hotel Effectiveness

Alice

Job description

Valencia Group's Lone Star Court in Austin, TX is hiring a Front Desk Clerk to deliver warm, efficient service from check-in to checkout. You will manage guest needs, reservations, and concierge requests while maintaining brand standards and a welcoming lobby experience.

This non-exempt role requires strong communication, multitasking, and computer skills with Stayntouch and Outlook. You will collaborate with housekeeping, sales, and other departments to ensure guest satisfaction and repeat