Front Desk Clerk - LSC

SOUTHERN STAR COURT MANAGEMENT CORP; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

SOUTHERN STAR COURT MANAGEMENT CORP. is seeking a Front Desk Agent for Lone Star Court to deliver exceptional guest service from check-in to check-out. You will handle calls, concierge tasks, and daily front desk operations while maintaining hotel standards and guest satisfaction.

Responsibilities include managing reservations, coordinating with departments, and ensuring accurate shift documentation. Prior guest relations and familiarity with hotel software are a Plus; strong communication

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in hotel front desk or guest service is preferred.
• Proficiency with hotel computer systems and standard software.
• Strong customer service orientation and professional appearance.

Responsibilities

• Check guests in and out, answer phones, and perform concierge duties.
• Maintain guest records and PSMS stay inventory with accuracy.
• Communicate guest needs to appropriate departments and follow up.
• Maintain cleanliness and organization of the front desk area.
• Assist with shift reports, paperwork, and closing tasks.
• Provide information on local attractions and hotel amenities.
• Coordinate with housekeeping and Sales on room blocks and special requests.

Skills

Verbal communication

Written communication

Time management

Problem solving

Teamwork

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

Word

Excel

PMS StaynTouch

SharePoint

Outlook

Hotel Effectiveness

Alice

Paycom

Job description

WE NEED BIG STARS LIKE YOU!!!Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Lone Star Court, is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...Status: Non-ExemptReports to: Front Office ManagerJOB SUMMARYThe front desk agent is responsible for the overall guest experience at the hotel. Job duties include providing a warm check-in and check-out, taking phone calls, acting as concierge, completing shift tasks as assigned, and maintaining hotel standards to improve the guest experience from the moment they enter Lone Star Court to their departure and post checkout.ESSENTIAL DUTIES & FUNCTIONSOperational ResponsibilitiesCheck guests into and out of hotelConfirm credit and payment method at check in and confirm full payment at check outCommunicate effectively and work productively with other team membersSkilled in working with multiple computer programs including Word, Excel, PMS StaynTouch, Sharepoint, Outlook, Hotel Effectiveness, Alice, PaycomLog all guest requests, confirm completion and follow upInitiate and monitor shift lists for proper completion of tasks while also preparing individual paperwork for closing of shiftReview PMS inventory and House Count for availability and ratesBook reservations for walk-ins or future staysRun daily arrival report, check for special guests’ requests or needs e.g. ADA room requests, specific room placement and paid amenitiesDistribute packages and mail to guests as neededStock and clean workspace for next shiftBlock rooms for Sales team as needed and notify housekeeping of any showrooms that will be used during Sales toursOther duties as requiredGuest ServicesManage and resolve all guest needs and requests in a professional, timely and courteous mannerMaintain a general knowledge of local attractions, restaurants, and shopping centersProvide effective communication to appropriate departments of guest activities, concerns and requestsMaintain composure and patience under pressure while demonstrating effective multitasking skillsDirect guests to their rooms and the facilities located within the hotel, such as the pool, fitness center and Water Trough restaurantEffectively coordinate relocation of guests when necessaryInform guests about daily functions, special events, and promotional programs offered at the hotel, such as live musical performances, happy hour, and special rates/packagesTeam Support and TrainingComplete weekly rehearsals in Alice to ensure Valencia Core Standards are being upheldAttend monthly Bravo Meetings to stay informed of Front Office policies and procedures, current Front Office issues and agendas, and departmental initiativesComplete training courses via Paycom as required by Human ResourcesAttend STAR meetings to provide insight into manager’s performance, feedback from fellow staff members and any questions or concerns about job duties and responsibilitiesCommunication and ReportingMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.Maintain guest accounts to ensure accuracy, including but not limited to: high balance accounts, master accounts, Starry Night Vouchers, eGiftify gift certificates redemptions, etc.Successfully gather, log and ensure completion of various forms and logbooks, including but not limited to: Amenity Logbook, Tax Exempt Binder, Pet Policy Binder, Effort Log, etc.Must be able to work with and understand financial information and data and showcase basic arithmetic functionsSafety & ComplianceAttend monthly Safety Topic meetingsMaintain regular attendance in compliance with Lone Star Court standards, as required by scheduling which will vary according to the needs of the hotelMaintain high standards of personal appearance, demeanor, and grooming, which includes wearing the proper uniform while workingComply with Lone Star Court standards and regulations to encourage safe and efficient hotel operationsESSENTIAL SKILLS AND QUALIFICATIONSStrong verbal and written communication skillsEffective time management and problem-solving skillsProficiency in operating computers and applications needed to operate the front deskAbility to work well with a team and demonstrate attention to detailExcellent organizational skills and interpersonal abilitiesTABC – preferred but not requiredPhysical RequirementsSitting: Allowed during breaksStanding/Walking: Up to 8 hoursLifting/Carrying: Frequently lifting/carrying up to 10lbs; occasionally lifting/carrying up to 30lbsOther Physical Requirements: Frequently handling guest key cards and keys related to the hotel’s facilities, such as the pool key, Water Trough restaurant key and meeting room keys; occasionally crouching, grasping and lifting boxes of water and beer to stock Smeg Fridge located behind the front deskWorking EnvironmentInterior: Must be comfortable in an office settingExterior: Must be willing to navigate outdoors and be exposed to all weather conditionsBASICSMaintain cleanliness and organization in all work areasDisplay courteous behavior with guests and team membersReport any unsafe conditions immediatelyEnsure hotel equipment is in proper working conditionAttend meetings as requiredFollow company policies and proceduresAlways uphold Valencia Core Standards during every guest interactionPerform any additional duties as assigned by the Front Office ManagerCANDIDATE PROFILEEducation and ExperienceHigh School Diploma, GED or Accredited CoursesHotel Operations or Customer Service preferredAcknowledgmentI have read and understand the job description as stated above and accept that tasks may be modified as needed. I can perform the essential functions of this job with or without reasonable accommodation.Employee Signature: ___________________________ Date: ___________Supervisor Signature: __________________________ Date: ___________