Hospitality Front Desk Specialist

Capital Vacations, LLC; Tennessee; Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical/dental with employer contrib.

Voluntary life insurance

Travel perks to resort locations

Company perks program

Company-paid life insurance and long‑0

Job summary

Capital Vacations is seeking a Hospitality Specialist to ensure an exceptional guest experience at our Gatlinburg property. You will create a warm, welcoming environment, handle check-ins/check-outs, and address guest needs throughout their stay.

Responsibilities include processing reservations, post charges, and staying-over requests while coordinating with other departments to deliver smooth service and prompt follow-up on guest issues.

Qualifications

• High School Diploma or GED is preferred.
• Experience in hospitality or customer service is preferred.
• Strong customer service skills and attention to detail are required.
• Computer skills and the ability to work under pressure are important.

Responsibilities

• Check guests in/out and manage balances and room charges.
• Answer guest questions about local restaurants and attractions.
• Coordinate with other departments to fulfill guest requests.
• Process revenue and balance cash drawer; perform nightly audit tasks.
• Open/close credit card machines and run cashier reports.

Skills

Customer service

Communication

Attention to detail

Computer skills

Problem solving

Education

High School Diploma/GED preferred

Tools

SPI

Job description

Gatlinburg, Tennessee · Gatlinburg Town Square · Front Desk

Job Description

Opportunity for career advancement in a fast-paced, growth-oriented organization!

Below are just some of the benefits you'll receive:

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long-term disability
• Travel Perks to Resort Locations
• Company Perks Program

What are you motivated by?:

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

What you’re great at:

Responsible for the efficient and courteous operations of the front desk.

Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests for guests as needed to ensure guest satisfaction. Check online travel agents for rental inbound. Run reports and correct errors before guest check-in. Prepare night audit daily, and respond to any online reviews.

Answers and transfers call from the switchboard using proper telephone etiquette. Having the ability to answer guest questions about local restaurants and attractions.

Make courtesy calls and follow-up calls to all guest’s issues. Send confirmation letters to owners/guests as needed. Make rental calls to notify owners whether their villa has been rented or not.

Coordinate with all other departments to ensure a smooth response to guest’s requests.

Process all incoming revenue from all departments daily. Open and close the credit card machines and cashier audit reports. Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments. Daily post office and banking runs.

Perform any other inventory management changes as directed by the supervisor or manager.

Prepare check-in packets for the upcoming week, order office supplies as needed.

Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts. Manage RCI banking, membership changes, and cancellations.

All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations, an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!

Here’s what you can expect:

At Capital Vacations we are united by a common purpose of “Travel. Gather. Smile. Repeat.” We pride ourselves on bringing our passion, innovation, and boldness to travel, enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you, and if you have the following qualifications, we invite you to apply for our team:

Here’s what you have already achieved:

High School Diploma/GED preferred

Prior experience in a hospitality or customer service role preferred

Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure