Hospitality Front Desk: Guest Experience Lead

DoubleTree by Hilton; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Early pay and earned wage access

Hotel discounts

Medical/dental/vision benefits

401K with company match

Paid time off

Job summary

DoubleTree Nashville, part of the DoubleTree by Hilton brand, seeks a Front Desk professional to warmly welcome guests and ensure a memorable stay. You will handle check-in/check-out, assist guests with requests, and deliver outstanding service at the front desk in a fast-paced hotel environment.

The role requires a friendly demeanor, solid computer skills, and ability to multitask while maintaining accuracy and attentiveness to guest needs.

Qualifications

• High school diploma or equivalent required.
• 1 year of Front Desk experience in hotels preferred.
• 1 year of experience in customer service or guest-facing role required.
• Proficiency with MS Office (Outlook, Word, Excel) is expected; OnQ PMS experience a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Front desk experience

Multitasking

Communication

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

OnQ PMS

Job description

DoubleTree Nashville, part of the DoubleTree by Hilton brand, seeks a Front Desk professional to warmly welcome guests and ensure a memorable stay. You will handle check-in/check-out, assist guests with requests, and deliver outstanding service at the front desk in a fast-paced hotel environment.

The role requires a friendly demeanor, solid computer skills, and ability to multitask while maintaining accuracy and attentiveness to guest needs.