Front Desk Agent

DoubleTree by Hilton; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Early pay and earned wage access

Hotel discounts

Medical/dental/vision benefits

401K with company match

Paid time off

Job summary

DoubleTree Nashville, part of the DoubleTree by Hilton brand, seeks a Front Desk professional to warmly welcome guests and ensure a memorable stay. You will handle check-in/check-out, assist guests with requests, and deliver outstanding service at the front desk in a fast-paced hotel environment.

The role requires a friendly demeanor, solid computer skills, and ability to multitask while maintaining accuracy and attentiveness to guest needs.

Qualifications

• High school diploma or equivalent required.
• 1 year of Front Desk experience in hotels preferred.
• 1 year of experience in customer service or guest-facing role required.
• Proficiency with MS Office (Outlook, Word, Excel) is expected; OnQ PMS experience a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Front desk experience

Multitasking

Communication

Education

High school diploma or equivalent

Tools

MS Outlook

MS Word

MS Excel

OnQ PMS

Job description

DoubleTree Nashville
DoubleTree by Hilton Nashville Downtown
315 4th Ave N
[e-mail]
Nashville, TN 37219, USA

• Front Office
• Full-Time
• Requisition #: FRONT017392

Description

The DoubleTree by Hilton- Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky-tonks and bars on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.

343 Rooms, Full-Service Starbucks, 15,000 sq. ft. event space.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands:

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

Education:

• High school diploma or its equivalent

Experience:

• One year of Front Desk experience in hotels preferred
• One year of experience working in customers service or a guest-facing role required
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• Previous experience with hotel PMS systems ( OnQ) a plus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.