Front Desk Leader — Guest Experience & Team Growth

Greenville Embassy Suites; Nashville (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) plan with company match

Health insurance (medical, dental, and

Job summary

Nashville Residence Inn in Nashville, TN seeks an experienced Front Desk Supervisor to lead daily front desk operations, ensuring smooth check-ins, check-outs, and guest service excellence.

You will coach and motivate front desk staff, handle guest concerns with urgency and grace, monitor cash handling and shift reports, and assist with VIP arrivals and communications across departments. This role offers growth opportunities within Atrium Hospitality's service-driven culture.

Qualifications

• Front desk leadership experience at a hotel or similar setting.
• Proven ability to handle guest concerns with urgency and courtesy.
• Experience with hotel systems, emails, and reporting.
• Ability to lift 50 lbs and stand for long periods.
• Strong teamwork and coordination across departments.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates-you're the team's go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed-whether that's answering phones, updating the reader board, or helping with VIP arrivals.

Skills

Customer service

Leadership

Communication

Attention to detail

Tech proficiency

Job description

Nashville Residence Inn in Nashville, TN seeks an experienced Front Desk Supervisor to lead daily front desk operations, ensuring smooth check-ins, check-outs, and guest service excellence.

You will coach and motivate front desk staff, handle guest concerns with urgency and grace, monitor cash handling and shift reports, and assist with VIP arrivals and communications across departments. This role offers growth opportunities within Atrium Hospitality's service-driven culture.