Front Desk Agent

Spire Hospitality; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

401(k) matching

Paid time off

Hotel discounts

Job summary

A hotel management company is seeking a front-desk associate at DoubleTree by Hilton in Nashville. The ideal candidate will deliver exceptional customer service, streamline check-in/check-out processes, and handle guest inquiries. This full-time position offers a robust benefits package including medical, dental, and flexible spending options. A high school diploma and at least one year of customer service experience are required, with hotel front-desk experience preferred. Join us in creating memorable guest experiences.

Qualifications

• One year of customer service experience required.
• One year of front-desk experience in hotels preferred.
• Comfortable using hotel PMS systems like OnQ is a plus.

Responsibilities

• Deliver unparalleled service and care to guests.
• Respond promptly to guest requests.
• Streamline the check-in and check-out processes.

Skills

Customer service

Multitasking

Effective communication

Education

High school diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Overview

The DoubleTree by Hilton- Nashville Downtown is located in downtown Nashville, a five-minute walk from the row of honky‑tonks and bars on Broadway. Famous attractions such as the Ryman Auditorium, Bridgestone Arena, and the Country Music Hall of Fame and Museum are within half a mile of our hotel. We feature live music on Thursday, Friday, and Saturday nights at our Fourth and U restaurant and bar.

343 rooms, full‑service Starbucks, 15,000 sq. ft. event space.

About SPIRE Hospitality

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Benefits

We offer a comprehensive full‑time benefits package consisting of: early pay or earned wage access, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401(k), life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, hotel discounts and much more.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check‑in and check‑out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Physical Demands

• Ability to lift, carry, push or pull 10 lbs.
• Primarily standing for the majority of shift.

Qualifications

Education: High school diploma or its equivalent.

Experience: One year of front‑desk experience in hotels preferred. One year of experience working in a customer service or guest‑facing role required. Full understanding and comfort working on a computer with MS Office—Outlook, Word, Excel. Previous experience with hotel PMS systems (OnQ) a plus.

Equal Opportunity Employer

Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.