Front Desk Guest Experience Specialist

Stonebridge Companies; New York (NY); Hybrid; USD 60,174,000 - 64,472,000; Full time

Job summary

The Stonebridge Companies, Brooklyn, NY, seeks a Guest Service Agent to ensure smooth check-in/out, maintain guest records, and deliver outstanding front desk service. This role supports the hotel’s front office operations and handles inquiries, payments, and reservations to ensure guest satisfaction.

Responsibilities include greeting guests, processing payments, balancing cash, coordinating with housekeeping, and assisting with reservations while upholding hotel policies and guest care

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational

Independent work

Tools

Word

Excel

Property management systems

Job description

The Stonebridge Companies, Brooklyn, NY, seeks a Guest Service Agent to ensure smooth check-in/out, maintain guest records, and deliver outstanding front desk service. This role supports the hotel’s front office operations and handles inquiries, payments, and reservations to ensure guest satisfaction.

Responsibilities include greeting guests, processing payments, balancing cash, coordinating with housekeeping, and assisting with reservations while upholding hotel policies and guest care