Part-Time Hotel Front Desk & Guest Services

Stonebridge Companies; New Jersey; On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Travel and lodging perks

Job summary

Stonebridge Companies’ property in Basking Ridge, NJ, is seeking a part-time Guest Service Agent to support front desk operations, including check-in/check-out and guest inquiries.

Responsibilities include handling payments, maintaining guest records, and coordinating with housekeeping and maintenance to ensure guest satisfaction. This role requires flexibility for evenings, weekends, and holidays.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks and balance cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Guest service

Communication

Cash handling

Computer proficiency

Tools

Property Management System (PMS)

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies’ property in Basking Ridge, NJ, is seeking a part-time Guest Service Agent to support front desk operations, including check-in/check-out and guest inquiries.

Responsibilities include handling payments, maintaining guest records, and coordinating with housekeeping and maintenance to ensure guest satisfaction. This role requires flexibility for evenings, weekends, and holidays.