Night Auditor & Guest Services Pro

Stonebridge; New York (NY); On-site; USD 18,000 - 29,000; Full time

Job summary

Stonebridge in New York, NY is seeking a Guest Service Agent to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service at the front desk.

This role handles guest inquiries, payments, and reservations, coordinates with housekeeping and maintenance, and supports front office operations to achieve high guest satisfaction. A flexible schedule including evenings, weekends and holidays is required. Previous hotel front desk experience is preferred.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills.
• Proficiency in using property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities.
• Strong organizational skills with attention to detail.
• Ability to work independently and follow hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms for arriving guests.
• Verify guest credit and establish payment methods.
• Keep accurate records of room availability and guest accounts.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts.
• Issue room keys and instruct bell staff.
• Review accounts and charges at check-out.
• Post charges to ledgers and transmit guest messages.
• Coordinate with housekeeping and maintenance.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local options.

Skills

Customer service

Communication

PMS proficiency

Cash handling

Bookkeeping basics

Problem solving

Organizational skills

Independent worker

Tools

Microsoft Word

Microsoft Excel

Job description

Stonebridge in New York, NY is seeking a Guest Service Agent to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service at the front desk.

This role handles guest inquiries, payments, and reservations, coordinates with housekeeping and maintenance, and supports front office operations to achieve high guest satisfaction. A flexible schedule including evenings, weekends and holidays is required. Previous hotel front desk experience is preferred.