Hospitality & Events Supervisor

Buchanan; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Buchanan, a prestigious global Am Law firm, seeks a Hospitality & Events Supervisor to elevate the client experience in its New York office. This on-site role oversees reception, catering, events, and conference services, driving service excellence and efficient operations.

Lead and develop teams, manage vendors, and implement SOPs to standardize high-quality service for clients, visitors, attorneys, and staff in a fast-paced law firm environment.

Qualifications

• 3+ years of progressive leadership experience in hospitality or service-driven environments.
• Experience in law firm or professional services preferred.
• Strong vendor management and client-focused service mindset.

Responsibilities

• Lead, coach, and develop reception and catering teams, ensuring elevated service standards.
• Oversee in-house meetings, catering, conferences, and firm events from planning to execution.
• Manage catering and hospitality vendors, inventory, invoices, and service quality.
• Develop and implement SOPs, service standards, and process improvements to streamline operations.
• Partner with Facilities, Office Services, vendors, and internal stakeholders for seamless operations.
• Coordinate event logistics, conference rooms, catering setups, and day-to-day workplace hospitality.
• Drive a polished, professional experience for clients, visitors, attorneys, and employees.

Skills

Leadership experience

Vendor management

Communication skills

Process improvement

Job description

Our client, a prestigious global Am Law firm, is seeking a Hospitality & Events Supervisor to lead and elevate the hospitality and client experience within its New York office.

This is a hands-on leadership role overseeing reception, catering, events, conference services, vendors, and workplace hospitality, with a strong focus on service excellence, team development, and operational efficiency.

This role will be on-site in NYC.

Key Responsibilities:

• Lead, coach, and develop reception and catering teams, ensuring consistently elevated service standards
• Oversee in-house meetings, catering, conferences, and firm-sponsored events from planning through execution
• Manage catering and hospitality vendors, inventory, invoices, and service quality
• Develop and implement SOPs, service standards, and process improvements to streamline operations
• Partner closely with Facilities, Office Services, vendors, and internal stakeholders to ensure seamless office operations
• Coordinate event logistics, conference rooms, catering setups, and day-to-day workplace hospitality
• Drive a polished, professional experience for clients, visitors, attorneys, and employees

Key Qualifications:

• Prior law firm or professional services experience strongly preferred
• 3+ years of progressive leadership experience in hospitality, catering, food service, conference services, hotel operations, workplace experience, or a similar service-driven environment
• Proven experience leading and developing service-oriented teams
• Strong vendor management, organizational, and communication skills
• Experience creating SOPs, improving processes, and elevating service standards
• Professional, polished, highly detail-oriented, and comfortable managing multiple priorities