Hospitality Supervisor

Career Group; New York (NY); On-site; USD 77,000 - 94,000; Full time

Job summary

Career Group is seeking a polished Hospitality Supervisor to support a prestigious financial services client in Midtown Manhattan. This hands-on role leads a small team, manages catering programs, and coordinates workplace events to deliver a white-glove experience.

The ideal candidate has 4–7 years in corporate hospitality or events, supervisory experience, and a bachelor’s degree. Familiarity with ServiceNow is a plus; strong communication and budget oversight are essential.

Qualifications

• 4–7 years of experience in corporate hospitality, hotel operations, or events.
• Prior supervisory experience with direct reports is required.
• Proven experience coordinating events, managing catering programs and vendor budgets.
• Strong communication, organization and client relationship skills.
• Hands-on, proactive approach to delivering elevated hospitality.

Responsibilities

• Oversee day-to-day hospitality operations, supervising a small team.
• Manage catering programs and weekly engagements with vendors.
• Plan and execute a range of workplace events and client-facing functions.
• Build relationships with client stakeholders and vendors to ensure seamless service.
• Monitor budgets, inventory, and efficiency to improve service quality.
• Ensure conference rooms and spaces are polished and event-ready.
• Coach staff on hospitality standards and client service.
• Track event participation and feedback to improve the workplace experience.

Skills

Team leadership

Customer service

Communication

Event planning

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

A leading business and consulting firm is seeking a polished, service-oriented Hospitality Supervisor to support a prestigious financial services client in Midtown Manhattan. This is an exciting opportunity for a hands‑on hospitality professional with strong leadership skills, a passion for exceptional service, and experience overseeing corporate catering, events, and workplace experiences.

Location: Midtown Manhattan, Park Avenue

Hours: 8:00/9:00 AM–5:00/6:00 PM, with flexibility as needed

Compensation: Up to $85,000 annually

Responsibilities

• Oversee day-to-day hospitality operations, supervising a team of two and ensuring consistently high service standards.
• Manage recurring catering programs, including approximately four catered engagements per week, coordinating vendors, deliveries, food presentation, and dietary accommodations.
• Plan and execute a variety of workplace events, including employee engagement initiatives, executive meetings, town halls, and client‑facing functions.
• Build strong relationships with client stakeholders and external vendors, proactively anticipating needs and delivering a seamless, white‑glove experience.
• Manage catering and event budgets, monitor spending, maintain inventory, and identify opportunities to improve efficiency and service quality.
• Ensure conference rooms, event spaces, and shared workplace areas remain polished, organized, and event ready.
• Coach team members on hospitality standards, professionalism, and client service while fostering a collaborative, accountable team environment.
• Track event participation, feedback, and spending to continuously enhance the overall workplace experience.

Qualifications

• 4–7 years of experience in corporate hospitality, hotel operations, event management, workplace experience, or a related field.
• Prior supervisory experience with direct reports is required.
• Proven experience coordinating events, managing catering programs, and overseeing vendor relationships and budgets.
• Exceptional communication, organizational, and client relationship management skills.
• A polished, proactive, and hands‑on approach, with a strong commitment to delivering elevated hospitality and service.
• Experience in financial services, luxury hospitality, or a high‑touch corporate environment is a plus.
• A bachelor’s degree or equivalent professional experience.
• Familiarity with ServiceNow is a plus.

This role is ideal for a hospitality professional who thrives in a fast‑paced, client‑facing environment and enjoys leading a team while creating thoughtful, high‑quality workplace experiences.