Hospitality & Events Supervisor

We are Buchanan; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

We are Buchanan, a leading Am Law firm, seeks a Hospitality & Events Supervisor in New York to elevate client experiences and oversee reception, catering, and events on-site. You will lead teams, drive service standards, and partner with facilities to streamline operations in a fast-paced law firm environment.

The role emphasizes coaching, vendor management, and delivering a polished, professional experience for clients, visitors, attorneys, and employees in the NYC office.

Qualifications

• Bachelor’s degree preferred.
• Proven leadership experience in hospitality or professional services.
• Experience managing reception, catering, events, and vendors.

Responsibilities

• Lead and develop reception and catering teams to deliver elevated service.
• Oversee meetings, conferences, and events from planning to execution.
• Manage vendors, inventory, invoices, and service quality.
• Develop SOPs and processes to improve operations and consistency.
• Collaborate with Facilities and internal stakeholders to ensure smooth operations.
• Coordinate event logistics and day-to-day workplace hospitality.
• Deliver a polished client experience for guests and staff.

Skills

Leadership

Vendor management

Event operations

SOP development

Communication

Team development

Multi-priority management

Education

Bachelor’s degree preferred

Job description

About the job

Our client, a prestigious global Am Law firm, is seeking a Hospitality & Events Supervisor to lead and elevate the hospitality and client experience within its New York office.

This is a hands-on leadership role overseeing reception, catering, events, conference services, vendors, and workplace hospitality, with a strong focus on service excellence, team development, and operational efficiency.
This role will be on-site in NYC.

Key Responsibilities

• Lead, coach, and develop reception and catering teams, ensuring consistently elevated service standards
• Oversee in-house meetings, catering, conferences, and firm-sponsored events from planning through execution
• Manage catering and hospitality vendors, inventory, invoices, and service quality
• Develop and implement SOPs, service standards, and process improvements to streamline operations
• Partner closely with Facilities, Office Services, vendors, and internal stakeholders to ensure seamless office operations
• Coordinate event logistics, conference rooms, catering setups, and day-to-day workplace hospitality
• Drive a polished, professional experience for clients, visitors, attorneys, and employees

Key Qualifications

• Bachelor’s degree preferred
• Prior law firm or professional services experience strongly preferred
• 3+ years of progressive leadership experience in hospitality, catering, food service, conference services, hotel operations, workplace experience, or a similar service-driven environment
• Proven experience leading and developing service-oriented teams
• Strong vendor management, organizational, and communication skills
• Experience creating SOPs, improving processes, and elevating service standards
• Professional, polished, highly detail-oriented, and comfortable managing multiple priorities