Hospitality Event Services Lead - Guest Experience

Hilton; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

ESPP discount

Job summary

Hilton Orlando is seeking an Event Services Manager to lead all aspects of event planning and execution, delivering memorable guest experiences and bright hospitality.

You will be the primary client contact on property, coordinating with Sales and service teams to ensure flawless events, maximize revenue, and foster repeat business while maintaining Hilton's standards of integrity and leadership.

Qualifications

• Experience in event planning and execution is implied by responsibilities.

Responsibilities

• Manage event documentation and ensure smooth execution.
• Identify upsell opportunities to increase contract value.
• Build client relationships throughout the event lifecycle.
• Guide team performance and coach service staff.
• Support the sales process with site visits and pre-event meetings.
• Resolve guest concerns calmly under pressure.

Job description

Hilton Orlando is seeking an Event Services Manager to lead all aspects of event planning and execution, delivering memorable guest experiences and bright hospitality.

You will be the primary client contact on property, coordinating with Sales and service teams to ensure flawless events, maximize revenue, and foster repeat business while maintaining Hilton's standards of integrity and leadership.