Events Services Manager Elevate Memorable Hospitality Events

Hilton; Chicago (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Travel perks

Employee stock plan

Paid parental leave

Caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking an Event Services Manager to lead the planning and execution of meetings, banquets, and events, ensuring memorable guest experiences. You will oversee departments and team members, coordinating with clients to deliver exceptional service and smooth operations.

The role emphasizes proactive problem-solving, attention to detail, and a passion for hospitality, with a focus on delivering warm, light-filled experiences for guests across events.

Responsibilities

• Execute high-quality events: Provide direction and supervision to responsible operating departments & Team Members during execution of meetings, banquet functions, and events.
• Create exceptional experiences: Elevate external and internal experience by proactively serving group and catering customers' needs.
• Serve as client liaison: Operate as primary point of contact for client feedback, proactively resolve issues, and communicate all pertinent information in the event of a shift change.

Job description

Hilton is seeking an Event Services Manager to lead the planning and execution of meetings, banquets, and events, ensuring memorable guest experiences. You will oversee departments and team members, coordinating with clients to deliver exceptional service and smooth operations.

The role emphasizes proactive problem-solving, attention to detail, and a passion for hospitality, with a focus on delivering warm, light-filled experiences for guests across events.