Hospitality Event AV Technician – Setup & Client Experience

Encore; Detroit (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore Detroit seeks a Technician to set up and operate basic audiovisual systems for events in a hospitality setting, ensuring guest satisfaction and smooth execution.

You will report to the Operations Manager or Director of Event Technology, needing solid customer service, problem-solving, and familiarity with hotel processes. A High School Diploma is required, Associate’s preferred; training should be completed within 60 days.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must complete required training and certifications within 60 days; see career path.
• Internal applicants must meet training and certification requirements per Encore’s program.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members who may operate company vehicles.
• DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment for events in a hospitality setting.
• Provide excellent customer service and maintain positive client relationships on site.
• Troubleshoot basic equipment/software issues and coordinate with vendors as needed.
• Complete system entry and paperwork; use equipment sheets and Navigator as required.
• Assist with up-selling, client invoicing, and coordination of event logistics.

Skills

Customer service

Hospitality experience

Audio-visual basics

Education

High School Diploma

Associate’s degree preferred

Job description

Encore Detroit seeks a Technician to set up and operate basic audiovisual systems for events in a hospitality setting, ensuring guest satisfaction and smooth execution.

You will report to the Operations Manager or Director of Event Technology, needing solid customer service, problem-solving, and familiarity with hotel processes. A High School Diploma is required, Associate’s preferred; training should be completed within 60 days.