Hospitality-Driven Workplace Experience Lead

Rapport Guest Services; Houston (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Bonus

Job summary

Rapport Guest Services in Houston, TX seeks a Workplace Services Lead to elevate the in-office experience for employees and visitors. The role centers on hospitality-led service, coordinating client services, and maintaining polished common areas.

The WSL serves as the onsite contact, partners with vendors, and guides teams to resolve issues quickly, ensuring alignment with corporate standards and local needs. Salary is competitive with a bonus plan.

Qualifications

• Experience in hospitality or client services preferred.
• Strong communication and teamwork skills.

Responsibilities

• Act as the primary onsite workplace corporate services contact for the location.
• Coordinate with client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify issues quickly and drive follow-through to resolution.
• Deliver a welcoming, hospitality-led office experience.
• Build trusted relationships with business leaders and GCSD partners.

Job description

Rapport Guest Services in Houston, TX seeks a Workplace Services Lead to elevate the in-office experience for employees and visitors. The role centers on hospitality-led service, coordinating client services, and maintaining polished common areas.

The WSL serves as the onsite contact, partners with vendors, and guides teams to resolve issues quickly, ensuring alignment with corporate standards and local needs. Salary is competitive with a bonus plan.