Workplace Experience Lead - Hospitality & Events

Rapport Guest Services; Philadelphia (Philadelphia County); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts

Job summary

Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The Workplace Services Lead (WSL) role centers on delivering exceptional client care and ensuring a welcoming, productive office environment.

The WSL maintains public areas, coordinates with vendors, and supports events and daily operations. Based in the United States, the WSL acts as a trusted advisor, aligning service delivery with

Responsibilities

• Act as the primary onsite workplace corporate services contact for the location.
• Connect business stakeholders with appropriate client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify and elevate issues quickly while driving follow-through to resolution.
• Help deliver a welcoming, polished and hospitality-led office experience.
• Develop a strong understanding of the client’s culture, values, and business priorities.

Job description

Rapport is a specialized division of FLIK Hospitality Group focused on guest and employee services, meeting and event planning, and conference center management. The Workplace Services Lead (WSL) role centers on delivering exceptional client care and ensuring a welcoming, productive office environment.

The WSL maintains public areas, coordinates with vendors, and supports events and daily operations. Based in the United States, the WSL acts as a trusted advisor, aligning service delivery with