WORKPLACE EXPERIENCE MANAGER

Rapport Guest Services; Houston (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Bonus

Job summary

Rapport Guest Services in Houston, TX seeks a Workplace Services Lead to elevate the in-office experience for employees and visitors. The role centers on hospitality-led service, coordinating client services, and maintaining polished common areas.

The WSL serves as the onsite contact, partners with vendors, and guides teams to resolve issues quickly, ensuring alignment with corporate standards and local needs. Salary is competitive with a bonus plan.

Qualifications

• Experience in hospitality or client services preferred.
• Strong communication and teamwork skills.

Responsibilities

• Act as the primary onsite workplace corporate services contact for the location.
• Coordinate with client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify issues quickly and drive follow-through to resolution.
• Deliver a welcoming, hospitality-led office experience.
• Build trusted relationships with business leaders and GCSD partners.

Job description

Rapport

Salary: $80000 - $85000 / year

Other Forms of Compensation: bonus

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: It's a meaningful career.

Job Summary

The primary function of the Workplace Services Lead (WSL) is to provide the highest levels of client care and service to employees and visitors to maximize the in-office experience. The WSL will have a presence in public areas and will regularly inspect them to make sure that these areas are maintained up to standard. Workplace Services Lead serves as the central point of contact for workplace-related services, to support global alignment and consistent service delivery. They help employees navigate day-to-day workplace needs with ease by providing clear guidance, coordinated support, and timely resolution of service requests. Acting as trusted advisors within the office environment, they proactively address concerns, oversee workplace amenities, and help ensure a welcoming, productive setting where employees feel supported and able to focus on their work. In smaller and mid-sized offices, these roles also act as an important link between local business needs and GCSD, helping maintain service standards while adapting to evolving site-specific requirements through collaboration with internal partners and external vendors.

Key Responsibilities

• Act as the primary onsite workplace corporate services contact for the location.
• Connect business stakeholders with appropriate client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify and elevate issues quickly while driving follow-through to resolution.
• Help deliver a welcoming, polished and hospitality-led office experience.
• Provide lighter-volume community support such as tours, new-joiner orientation touchpoints and small engagement activities when relevant.
• Develop a strong understanding of the client’s culture, values, and business priorities.
• Build trusted relationships with business leaders, local office stakeholders, and GCSD partners.
• Operate with a hospitality-first mindset and deliver a highly responsive service experience.
• Proactively identify office issues, service gaps, and improvement opportunities.
• Coordinate across multiple service lines and vendors to resolve issues end-to-end.Maintain a visible onsite presence and strong awareness of daily office conditions.
• Manage and develop relationships with key business owners within the workplace and ensure operations are aligned with corporate guidelines.