Workplace Experience Lead — Guest & Team Services

Latham & Watkins; Houston (TX); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Healthcare

401k plan

11+ paid holidays per year

Job summary

Latham & Watkins is seeking a WE Senior Coordinator in Houston to support the Workplace Experience team by guiding a customer-focused staff and delivering a best-in-class experience for internal and external clients. The role emphasizes seamless service, personal connections, and a culture of belonging.

The position requires a minimum of three years in hospitality or customer service management, with experience in law firm or corporate environments preferred.

Qualifications

• Minimum of three (3) years of hospitality or customer service management experience.
• Experience in hotel, facility/office management, law firm, or corporate environment preferred.
• Bachelor’s degree preferred.

Responsibilities

• Provide best-in-class client service that is timely, accurate, and seamless while demonstrating good judgment and problem-solving acumen.
• Identify and implement innovative ways to streamline and enhance service delivery to maximize the in-office working experience for colleagues, guests, and clients.
• Contribute to day-to-day oversight of local WE Host and Agent teams, including staffing, onboarding and training, coaching, and performance feedback.
• Interface with internal clients on behalf of the local WE team and provide WE orientation to all new personnel in the office.
• Lead policy development and SOP improvements and implement process improvements.
• Protect confidential, privileged, or sensitive information handled by Latham & Watkins.

Skills

Customer service management

Communication skills

Relationship building

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Latham & Watkins is seeking a WE Senior Coordinator in Houston to support the Workplace Experience team by guiding a customer-focused staff and delivering a best-in-class experience for internal and external clients. The role emphasizes seamless service, personal connections, and a culture of belonging.

The position requires a minimum of three years in hospitality or customer service management, with experience in law firm or corporate environments preferred.