Workplace Services Lead — Guest & Space Experience

Compass Group USA; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

401(k) Retirement Plan

Job summary

Compass Group USA's Rapport division seeks a Community Manager Lead to coordinate work, optimize spaces, and ensure timely fulfillment of onsite meeting and event requests with clear communications. You will align operations with client goals and deliver superior service standards across workplace offerings.

You will also lead HR functions, manage staffing, report metrics, and train staff to deliver elevated white-glove service to high-level guests and meetings, fostering collaboration and

Responsibilities

• Lead a team and assist with HR functions, payroll and associate development plans.
• Coordinate resources to ensure all service areas are appropriately staffed
• Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support successful front desk and floor services functions
• Ensure space optimization practices, tools and processes are updated and operating accurately, conduct quality assurance checks
• Set conference rooms in appropriate configuration (tables, chairs, theater, classroom, boardroom, etc.)
• Assist with any workplace request including facilities tickets and workplace needs
• Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards

Job description

Compass Group USA's Rapport division seeks a Community Manager Lead to coordinate work, optimize spaces, and ensure timely fulfillment of onsite meeting and event requests with clear communications. You will align operations with client goals and deliver superior service standards across workplace offerings.

You will also lead HR functions, manage staffing, report metrics, and train staff to deliver elevated white-glove service to high-level guests and meetings, fostering collaboration and