Hospitality-Driven Retail Concierge

Intuit Inc.; Scottsdale (AZ); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k) matching

Health benefits (medical, dental, vis.

Paid time off

Employee Stock Purchase Plan

Employee Assistance Program

Holiday pay

Product discounts

Networking with TurboTax professionals

Mobile phone bill reimbursement

Job summary

Intuit Inc. is seeking an in-person Customer Advisor in Scottsdale, AZ, focused on hospitality and making customers feel welcomed, understood, and well cared for.

You will connect customers with the right TurboTax service or expert within our network and accompany them through each touchpoint with warmth and clarity. The role emphasizes a high-touch experience, strong communication, and a proactive, friendly approach.

Qualifications

• 3+ years of experience in hospitality, customer service, guest relations or other high-touch customer-facing roles.
• Proven track record delivering exceptional customer experiences through effective communication and empathy.
• A high school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Greet customers warmly as they enter the store and set a welcoming, professional tone.
• Listen attentively and ask thoughtful questions to understand each customer's situation and needs.
• Act as a knowledgeable guide, helping customers understand options and directing to the right service or expert.

Skills

Customer service

Hospitality

Empathy

Communication

Education

High School Diploma or GED

Job description

Intuit Inc. is seeking an in-person Customer Advisor in Scottsdale, AZ, focused on hospitality and making customers feel welcomed, understood, and well cared for.

You will connect customers with the right TurboTax service or expert within our network and accompany them through each touchpoint with warmth and clarity. The role emphasizes a high-touch experience, strong communication, and a proactive, friendly approach.