Guest Experience Advisor (In-Person)

Intuit Inc.; Scottsdale (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with match

Health benefits

Paid time off

Stock Purchase Plan

Employee Assistance Program

Holiday pay

Product discounts

Career growth opportunities

Phone bill reimbursement

Job summary

Intuit Inc. seeks an in-person Customer Advisor to provide hospitality-focused support at our TurboTax location in Scottsdale. You’ll greet customers, listen to their needs, and connect them with the right TurboTax expert, delivering a thoughtful, high-touch service experience.

This year-round, non-exempt role emphasizes genuine care, clear guidance, and seamless hand-offs from arrival to service. A hospitality or guest-relations background and a high school diploma are preferred, with

Qualifications

• 3+ years in hospitality, customer service, or a high-touch role.
• Proven ability to resolve customer needs with empathy.
• High school diploma or GED required.
• Experience in hospitality/retail service preferred.

Responsibilities

• Warmly greet customers and set a welcoming tone.
• Listen and ask questions to understand needs.
• Guide customers to the right service or expert.
• Support customers through entire experience with clear touchpoints.
• Answer questions and remove obstacles to a smooth experience.
• Follow up to ensure needs are resolved.

Skills

Customer service

Hospitality

Empathy

Communication

Education

High school diploma or GED

Job description

Intuit Inc. seeks an in-person Customer Advisor to provide hospitality-focused support at our TurboTax location in Scottsdale. You’ll greet customers, listen to their needs, and connect them with the right TurboTax expert, delivering a thoughtful, high-touch service experience.

This year-round, non-exempt role emphasizes genuine care, clear guidance, and seamless hand-offs from arrival to service. A hospitality or guest-relations background and a high school diploma are preferred, with