Hospitality-Driven Banking Concierge

Capital One; Vienna (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V&

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One in Vienna, VA is seeking a Branch Ambassador to embody hospitality while guiding customers through digital tools and banking solutions. You will manage cash transactions with precision, educate clients on mobile banking, and provide a high-touch experience that blends service with technology.

The role emphasizes adaptability, curiosity, and strong communication in a fast-paced retail environment, with a culture that values customer-first hospitality.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.
• Associate’s degree preferred.
• 2+ years of Retail or Customer-facing experience preferred.
• Proficient in G-Suite and strong communication skills.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Act as a first-line consultant to identify needs and pair clients with digital tools or banking solutions.
• Greet customers and balance efficiency with a hospitality-focused customer experience.
• Support branches within a 50-mile radius and adapt to flexible schedules.

Skills

Hospitality Heart

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

Associate’s degree

Tools

G-Suite

Job description

Capital One in Vienna, VA is seeking a Branch Ambassador to embody hospitality while guiding customers through digital tools and banking solutions. You will manage cash transactions with precision, educate clients on mobile banking, and provide a high-touch experience that blends service with technology.

The role emphasizes adaptability, curiosity, and strong communication in a fast-paced retail environment, with a culture that values customer-first hospitality.