Branch Hospitality & Digital Concierge

Capital One; Chantilly (VA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 coverage for Medical

Dental

Vision and Prescriptions

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador in Chantilly to be the welcoming face of the branch, combining hospitality with digital banking guidance. You will handle cash with accuracy, educate clients on mobile tools, and identify opportunities to meet financial goals within a supportive, fast-paced environment.

The role emphasizes customer-first service, flexibility in schedule, and a strong adherence to security and process standards, with a focus on community-oriented banking experiences.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• Associate’s degree preferred.
• Two years of retail or customer-facing experience preferred.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy and uphold compliance standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify client needs and pair them with digital tools or banking solutions.
• Greet customers and maintain a welcoming, hotel-like atmosphere in a high-traffic space.

Skills

Hospitality

Tech fluency

Precision & detail

Adaptability

Curiosity

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in Chantilly to be the welcoming face of the branch, combining hospitality with digital banking guidance. You will handle cash with accuracy, educate clients on mobile tools, and identify opportunities to meet financial goals within a supportive, fast-paced environment.

The role emphasizes customer-first service, flexibility in schedule, and a strong adherence to security and process standards, with a focus on community-oriented banking experiences.