Hospitality Director: Lead Guest Experience & Team Growth

Chick-fil-A; Hartland Township (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sundays off

Paid time off

Competitive pay

Leadership development and advancement

Scholarship opportunities for eligible

Access to discounts through Chick-fil-

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, develops others, and inspires a culture of genuine care. This on-site role focuses on creating a welcoming environment where hospitality is the standard and every guest feels valued.

You will coach Front of House teams, oversee daily operations, and partner with restaurant leadership to drive guest satisfaction, training, and performance.

Qualifications

• High school diploma or equivalent.
• 2+ years restaurant/leadership experience.
• Previous Chick-fil-A experience is a plus.

Responsibilities

• Oversee daily Front of House operations with focus on hospitality.
• Lead, coach, and develop Front of House leaders and team members.
• Foster a culture of genuine care, servant leadership, accountability, and hospitality excellence.
• Manage staffing, team deployment, shift execution, and performance.
• Establish clear service expectations and guest satisfaction.
• Oversee hospitality training and guest recovery practices.
• Monitor service metrics and guest feedback for improvements.
• Build guest relationships and resolve concerns with empathy.

Skills

Leadership

Hospitality

Communication

Coaching

Guest experience

Education

High school diploma or equivalent

Tools

Recipe for Service

CORE 4

Job description

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, develops others, and inspires a culture of genuine care. This on-site role focuses on creating a welcoming environment where hospitality is the standard and every guest feels valued.

You will coach Front of House teams, oversee daily operations, and partner with restaurant leadership to drive guest satisfaction, training, and performance.