Chick-fil-A Back of House Director | Hartland, MI
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Chick-fil-A Hartland is seeking a Back of House Director who is hardworking, dependable, and passionate about leading people and delivering operational excellence. We are looking for a motivated leader who can guide a team in a fast-paced environment while maintaining high standards for food quality, safety, cleanliness, and efficiency.
What You Can Expect:
Pay:
Starting at $23/hour, with opportunities for growth based on performance, experience, and leadership development.
Schedule:
- Minimum of 40 hours per week, typically over five days, including Friday and Saturdays
- Sundays off
- Dedicated time for planning, coaching, and team development
Responsibilities:
- Lead Back of House operations during assigned shifts, ensuring the kitchen runs smoothly and efficiently
- Maintain high standards for food quality, food safety, cleanliness, and operational execution
- Coach, develop, and hold Leaders and Team Members accountable for performance and established expectations
- Deploy team members effectively based on business needs, sales volume, and production demands
- Create a sense of urgency and teamwork to support excellent Speed of Service
- Monitor food production, waste, inventory, and equipment to support efficiency and cost control
- Complete required operational checklists, food orders, and restaurant systems accurately and consistently
- Communicate expectations clearly and provide feedback, recognition, and coaching to strengthen team performance
- Identify opportunities to improve kitchen processes, consistency, and productivity
- Partner with restaurant leadership to achieve operational goals and develop future leaders
- Take ownership of Back of House performance while modeling Chick-fil-A's values and leadership expectations
We're looking for leaders who:
- Have a high school diploma or equivalent; two or more years of restaurant or leadership experience preferred
- Have previous Chick-fil-A experience, which is a plus
- Have open availability and reliable transportation
- Demonstrate strong leadership, communication, organizational, and problem-solving skills
- Can coach, delegate, develop, and hold others accountable
- Make sound decisions in a fast-paced environment
- Take pride in food quality, safety, cleanliness, and operational excellence
- Demonstrate integrity, dependability, and a genuine care for people
- Lead by example and create a positive, team-focused environment
- Support the restaurant's vision, goals, and core values
- Take ownership of responsibilities and proactively communicate challenges and solutions
- Have a desire to learn, grow, and help others reach their potential
Physical Requirements:
Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.
Benefits:
- Sundays off
- Paid time off
- Competitive pay
- Leadership development and advancement opportunities
- Scholarship opportunities for eligible team members
- Access to discounts through Chick-fil-A partnerships
- Wellness stipend
- Cell phone stipend
Why Chick-fil-A?
At Chick-fil-A, being a Back of House Director is more than a job. It's an opportunity to develop future leaders, strengthen restaurant operations, and make a meaningful impact on the team and the guests we serve.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.