Hospitality Director: Elevate Guest Experience

Chick-fil-A Restaurants; Hartland Township (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sunday breaks

Paid time off

Competitive pay

Leadership development opportunities

Scholarship opportunities

Discounts through Chick-fil-A partners

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, develops others, and creates a welcoming environment where exceptional hospitality is the standard.

The role oversees Front of House operations, coaches leaders, implements Chick-fil-A service standards, analyzes guest feedback, and partners with leadership to drive performance and culture. This is a full-time, on-site position in Hartland, MI with Sundays off per the schedule.

Qualifications

• High school diploma or equivalent required or preferred; restaurant/leadership experience valued.
• Experience in hospitality leadership and guest service excellence is preferred.
• Demonstrates integrity, dependability, and professionalism.

Responsibilities

• Oversee Front of House operations and hospitality standards.
• Coach and develop Front of House leaders and staff.
• Maintain guest-centric service, empathy, and accountability.
• Manage staffing, shifts, and performance to ensure smooth operations.
• Train on Recipe for Service and CORE 4, monitor guest feedback and CEM metrics.
• Collaborate with leadership to improve hospitality and operational performance.
• Foster a culture of servant leadership and professional guest relations.

Skills

Leadership

Guest experience

Communication

Coaching

Team development

Decision making

Planning & scheduling

Education

High school diploma or equivalent

Tools

Recipe for Service

CORE 4

Job description

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, develops others, and creates a welcoming environment where exceptional hospitality is the standard.

The role oversees Front of House operations, coaches leaders, implements Chick-fil-A service standards, analyzes guest feedback, and partners with leadership to drive performance and culture. This is a full-time, on-site position in Hartland, MI with Sundays off per the schedule.