Executive Director of Hospitality & Growth

Chick-fil-A Restaurants; Hartland Township (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Sundays off

Paid time off

Competitive pay

Complimentary employee meal when on-sh

Leadership development and advancement

Scholarship opportunities

Discounts through Chick-fil-A partners

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland Executive Director is seeking a results-driven leader to oversee restaurant operations, develop future leaders, and drive business performance while delivering exceptional experiences for guests and team members.

The role offers competitive pay starting at $28/hour with a minimum 40-hour week (Fridays/Saturdays required) and Sundays off, plus time for strategic planning and leadership development.

Qualifications

• Has three or more years of restaurant management or senior leadership experience.
• Preferred Chick-fil-A leadership experience.
• Flexible availability and reliable transportation.
• Demonstrates integrity, professionalism and strong business judgment.
• Passion for hospitality and people development.
• Understands restaurant operations and financial performance.

Responsibilities

• Oversee daily restaurant operations, ensuring efficiency, operational excellence, and exceptional hospitality.
• Lead, coach, and develop department directors and leadership teams to drive performance and accountability.
• Partner with the Owner/Operator to execute the restaurant's vision, strategic goals, and business objectives.
• Manage key financial metrics, including sales, labor, food costs, profitability, and operational efficiency.
• Oversee Front of House and Back of House operations, ensuring food quality, safety, speed of service, and guest satisfaction.
• Foster a culture of genuine care, servant leadership, accountability, and continuous improvement.
• Develop strategies to strengthen employee engagement, retention, leadership development, and guest satisfaction.
• Analyze financial reports, operational metrics, and performance trends to identify opportunities for improvement.
• Oversee staffing, workforce planning, training, and performance management in partnership with department leaders.
• Ensure compliance with Chick-fil-A standards, food safety regulations, employment laws, and restaurant policies.
• Lead strategic initiatives that improve operational processes, business performance, and long-term growth.
• Communicate goals, recognize achievements, and inspire leaders to consistently deliver excellence.

Skills

Leadership

Team development

Financial management

Operational excellence

Data-driven decisions

Strategic planning

Communication

Education

High school diploma or equivalent

Business/Hospitality degree (preferred)

Job description

Chick-fil-A Hartland Executive Director is seeking a results-driven leader to oversee restaurant operations, develop future leaders, and drive business performance while delivering exceptional experiences for guests and team members.

The role offers competitive pay starting at $28/hour with a minimum 40-hour week (Fridays/Saturdays required) and Sundays off, plus time for strategic planning and leadership development.