Restaurant Director

Chick-fil-A; Hartland Township (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sundays off

Paid time off

Competitive pay

Leadership development and advancement

Scholarship opportunities for eligible

Access to discounts through Chick-fil-

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, develops others, and inspires a culture of genuine care. This on-site role focuses on creating a welcoming environment where hospitality is the standard and every guest feels valued.

You will coach Front of House teams, oversee daily operations, and partner with restaurant leadership to drive guest satisfaction, training, and performance.

Qualifications

• High school diploma or equivalent.
• 2+ years restaurant/leadership experience.
• Previous Chick-fil-A experience is a plus.

Responsibilities

• Oversee daily Front of House operations with focus on hospitality.
• Lead, coach, and develop Front of House leaders and team members.
• Foster a culture of genuine care, servant leadership, accountability, and hospitality excellence.
• Manage staffing, team deployment, shift execution, and performance.
• Establish clear service expectations and guest satisfaction.
• Oversee hospitality training and guest recovery practices.
• Monitor service metrics and guest feedback for improvements.
• Build guest relationships and resolve concerns with empathy.

Skills

Leadership

Hospitality

Communication

Coaching

Guest experience

Education

High school diploma or equivalent

Tools

Recipe for Service

CORE 4

Job description

Chick-fil-A Hospitality Director | Hartland, MI

JOIN OUR LEADERSHIP TEAM!

Are you a hospitality-driven leader who is passionate about creating memorable guest experiences, developing others, and inspiring a culture of genuine care?

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, a commitment to excellence, and a passion for making every guest feel welcomed and valued. We are looking for an enthusiastic, people-focused leader who can inspire and coach team members, build meaningful connections with guests, and create a warm, welcoming environment where exceptional hospitality is the standard.

What You Can Expect:

Pay:

Starting at $23/hour, with opportunities for growth based on performance, experience, and leadership development.

Schedule:

• Minimum of 40 hours per week in the restaurant, typically over five days, including Friday and Saturday
• Sundays off
• Dedicated time for planning, communication, and leadership development

Responsibilities:

• Oversee dailyFront of House operations, ensuringefficiency, operational excellence,and exceptional hospitality.
• Lead, coach, and develop Front of House leaders and team members to deliver remarkable guest experiences.
• Foster a culture of genuine care, servant leadership, accountability, and hospitality excellence.
• Manage staffing, teamdeployment, shift execution, and performance to ensure smoothoperations.
• Establish clear serviceexpectations and hold team members accountable forperformanceand guest satisfaction.
• Oversee hospitality training, including Chick-fil-A's Recipe for Service, CORE 4, and guest recovery practices.
• Monitor key performancemetrics, including speed of service, order accuracy, labor efficiency, and guest satisfaction.
• Analyze Customer Experience Monitor (CEM) reports and guest feedback to identifyopportunities for improvement.
• Oversee Front of House procedures, includingdrive-thru operations, register management,and dining room hospitality.
• Maintain high standards for restaurant cleanliness, organization, food safety, and presentation.
• Build meaningful guestrelationships and resolve concerns with empathy and professionalism.
• Partner with restaurant leadership toimplementstrategies that strengthenhospitality, operational performance,and team development.
• Provide ongoing coaching, recognizeteam achievements, anddevelop future leaders.
• Serve as a hospitality ambassador, creating memorable experiences thatencourageguest loyalty andrepeat visits.

We're looking for a leader who:

• Have a high school diploma or equivalent; two or more years of restaurant or leadership experience preferred
• Have previous Chick-fil-A experience, which is a plus
• Have open availability and reliable transportation
• Demonstrate integrity, dependability, and professionalism
• Have a genuine passion for people, hospitality, and service
• Lead by example and build positive relationships with team members
• Communicate clearly and effectively at every level
• Can coach, delegate, and develop others in a fast-paced environment
• Make sound, timely decisions with the best interests of the restaurant in mind
• Take ownership of responsibilities and follow through on commitments
• Support the restaurant's vision, goals, and core values
• Welcome feedback and demonstrate a commitment to continuous improvement
• Take pride in quality, consistency, cleanliness, and operational excellence
• Embrace servant leadership by supporting the team and equipping others to succeed

Physical Requirements:

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Benefits:

• Sundays off
• Paid time off
• Competitive pay
• Leadership development and advancement opportunities
• Scholarship opportunities for eligible team members
• Access to discounts through Chick-fil-A partnerships
• Wellness stipend
• Cell phone stipend

Why Chick-fil-A?

At Chick-fil-A, being a Hospitality Director is more than just a job. It's an opportunity to lead with purpose, elevate the guest experience, and make a lasting impact on both your team and the community.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.