Restaurant Director

Chick-fil-A Restaurants; Hartland Township (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Sunday breaks

Paid time off

Competitive pay

Leadership development opportunities

Scholarship opportunities

Discounts through Chick-fil-A partners

Wellness stipend

Cell phone stipend

Job summary

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, develops others, and creates a welcoming environment where exceptional hospitality is the standard.

The role oversees Front of House operations, coaches leaders, implements Chick-fil-A service standards, analyzes guest feedback, and partners with leadership to drive performance and culture. This is a full-time, on-site position in Hartland, MI with Sundays off per the schedule.

Qualifications

• High school diploma or equivalent required or preferred; restaurant/leadership experience valued.
• Experience in hospitality leadership and guest service excellence is preferred.
• Demonstrates integrity, dependability, and professionalism.

Responsibilities

• Oversee Front of House operations and hospitality standards.
• Coach and develop Front of House leaders and staff.
• Maintain guest-centric service, empathy, and accountability.
• Manage staffing, shifts, and performance to ensure smooth operations.
• Train on Recipe for Service and CORE 4, monitor guest feedback and CEM metrics.
• Collaborate with leadership to improve hospitality and operational performance.
• Foster a culture of servant leadership and professional guest relations.

Skills

Leadership

Guest experience

Communication

Coaching

Team development

Decision making

Planning & scheduling

Education

High school diploma or equivalent

Tools

Recipe for Service

CORE 4

Job description

Chick-fil-A Hospitality Director | Hartland, MI

JOIN OUR LEADERSHIP TEAM!

Are you a hospitality-driven leader who is passionate about creating memorable guest experiences, developing others, and inspiring a culture of genuine care?

Chick-fil-A Hartland is seeking a Hospitality Director who leads with a heart for service, a commitment to excellence, and a passion for making every guest feel welcomed and valued. We are looking for an enthusiastic, people-focused leader who can inspire and coach team members, build meaningful connections with guests, and create a warm, welcoming environment where exceptional hospitality is the standard.

What You Can Expect:

Pay:

Starting at $23/hour, with opportunities for growth based on performance, experience, and leadership development.

Schedule:

• Minimum of 40 hours per week in the restaurant, typically over five days, including Friday and Saturday
• Sundays off
• Dedicated time for planning, communication, and leadership development

Responsibilities:

• Oversee dailyFront of House operations, ensuringefficiency, operational excellence,and exceptional hospitality.
• Lead, coach, and develop Front of House leaders and team members to deliver remarkable guest experiences.
• Foster a culture of genuine care, servant leadership, accountability, and hospitality excellence.
• Manage staffing, teamdeployment, shift execution, and performance to ensure smoothoperations.
• Establish clear serviceexpectations and hold team members accountable forperformanceand guest satisfaction.
• Oversee hospitality training, including Chick-fil-A's Recipe for Service, CORE 4, and guest recovery practices.
• Monitor key performancemetrics, including speed of service, order accuracy, labor efficiency, and guest satisfaction.
• Analyze Customer Experience Monitor (CEM) reports and guest feedback to identifyopportunities for improvement.
• Oversee Front of House procedures, includingdrive-thru operations, register management,and dining room hospitality.
• Maintain high standards for restaurant cleanliness, organization, food safety, and presentation.
• Build meaningful guestrelationships and resolve concerns with empathy and professionalism.
• Partner with restaurant leadership toimplementstrategies that strengthenhospitality, operational performance,and team development.
• Provide ongoing coaching, recognizeteam achievements, anddevelop future leaders.
• Serve as a hospitality ambassador, creating memorable experiences thatencourageguest loyalty andrepeat visits.

We're looking for a leader who:

• Have a high school diploma or equivalent; two or more years of restaurant or leadership experience preferred
• Have previous Chick-fil-A experience, which is a plus
• Have open availability and reliable transportation
• Demonstrate integrity, dependability, and professionalism
• Have a genuine passion for people, hospitality, and service
• Lead by example and build positive relationships with team members
• Communicate clearly and effectively at every level
• Can coach, delegate, and develop others in a fast-paced environment
• Make sound, timely decisions with the best interests of the restaurant in mind
• Take ownership of responsibilities and follow through on commitments
• Support the restaurant's vision, goals, and core values
• Welcome feedback and demonstrate a commitment to continuous improvement
• Take pride in quality, consistency, cleanliness, and operational excellence
• Embrace servant leadership by supporting the team and equipping others to succeed

Physical Requirements:

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Benefits:

• Sundays off
• Paid time off
• Competitive pay
• Leadership development and advancement opportunities
• Scholarship opportunities for eligible team members
• Access to discounts through Chick-fil-A partnerships
• Wellness stipend
• Cell phone stipend

Why Chick-fil-A?

At Chick-fil-A, being a Hospitality Director is more than just a job. It's an opportunity to lead with purpose, elevate the guest experience, and make a lasting impact on both your team and the community.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.