Branch Hospitality & Digital Concierge

Capital One National Association; Plano (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Education assistance

401(k) matching

Parental leave

Mental health support

Care benefits

Job summary

Capital One in Plano, TX is seeking a Branch Ambassador to be the welcoming face of our branch, delivering high-quality hospitality while guiding clients through digital banking tools. You will handle cash transactions with precision, educate customers on mobile solutions, and connect them with the right banking products.

This role blends service with technology in a fast-paced environment. You will join a team committed to inclusive, customer-centric service, with opportunities for growth and

Qualifications

• Hospitality mindset and people skills.
• Tech-savvy with digital tools and apps.
• Attention to detail and accuracy with procedures.
• Ability to adapt in a fast-moving, fluid workspace.
• Curiosity to improve the customer journey.

Responsibilities

• Execute high-volume cash transactions with accuracy and compliance.
• Educate clients on mobile banking and digital tools for convenience.
• Identify client needs and pair them with suitable banking solutions.
• Greet customers and maintain a welcoming, human-centric environment.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

G-Suite

Job description

Capital One in Plano, TX is seeking a Branch Ambassador to be the welcoming face of our branch, delivering high-quality hospitality while guiding clients through digital banking tools. You will handle cash transactions with precision, educate customers on mobile solutions, and connect them with the right banking products.

This role blends service with technology in a fast-paced environment. You will join a team committed to inclusive, customer-centric service, with opportunities for growth and