Guest Services Supervisor: Elevate the Guest Experience

Signia by Hilton Orlando Bonnet Creek; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

EAP

PTO

Health benefits

Retirement plans

Job summary

Hilton in Houston is seeking a Guest Services Supervisor to lead our guest services team, ensuring seamless bell, luggage, valet, and related services that brighten every guest stay. You’ll organize daily schedules, conduct pre-shift briefings, coach staff, and respond to guest inquiries with urgency and warmth, coaching the team to resolve issues quickly and professionally.

Join an award‑winning culture that values leadership, teamwork, and accountability, with comprehensive benefits, travel

Qualifications

• Experience supervising a guest services team and delivering memorable guest experiences.
• Strong leadership and coaching abilities; able to train, guide and provide feedback.

Responsibilities

• Supervise guest services team: lead bell, luggage storage, valet and related systems for a seamless guest experience.
• Lead day-to-day team operations: create schedules, assign tasks, run pre-shift meetings and provide training.

Skills

Leadership

Team management

Guest services

Communication

Job description

Hilton in Houston is seeking a Guest Services Supervisor to lead our guest services team, ensuring seamless bell, luggage, valet, and related services that brighten every guest stay. You’ll organize daily schedules, conduct pre-shift briefings, coach staff, and respond to guest inquiries with urgency and warmth, coaching the team to resolve issues quickly and professionally.

Join an award‑winning culture that values leadership, teamwork, and accountability, with comprehensive benefits, travel