Hospitality & Café Experience Lead

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Life Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Phone/Data Reimbursement

Job summary

New Belgium Brewing Company Inc leads the hospitality team to deliver a high-quality on-premise guest experience that reflects the brand and supports business goals. The role ensures safe, efficient daily operations and may oversee café-style food service, coordinating Back of House and Front of House activities.

Requires four years of team management and customer service, strong knowledge of brand, marketing, and beer processes, plus excellent communication and alcohol service compliance.

Qualifications

• Four years of team management and customer service experience.
• Experience managing or supporting food service operations, including Back of House and Front of House functions, may be required based on business needs.
• Thorough knowledge of all NBB and Bells brands, history, process, culture, and the beer industry.
• In depth knowledge of marketing/branding practices and procedures at NBB.
• In depth knowledge of Windows OS andMicrosoft Office.
• Working knowledge of financial statements.
• Advanced verbal and written communication andpublic speaking skills.
• Thorough understanding of legal requirements for serving alcohol.
• Knowledgeable in brewing processes and NBB and Bells beers.

Responsibilities

• Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management.
• Oversees and approves VIPs, beer schools, in-house events, staff scheduling, and temp labor use.
• May oversee food service operations, including café-style service, Back of House preparation and operational standards, and Front of House guest service execution.
• Oversees and report on budgeting and department finances.
• Manage staff hiring and performance; provide training/mentoring.
• Integration of Sales and Branding campaigns into the liquid center aesthetic and brewery experience.
• Uphold legal requirements and ensure safety of guests.
• Active member of the Liquid Center.
• Other duties as assigned

Skills

Team management

Customer service

Food service operations

Brand knowledge

Public speaking

Alcohol service knowledge

Brewing knowledge

Marketing/branding practices

Windows OS

Microsoft Office

Tools

Windows OS

Microsoft Office

Job description

New Belgium Brewing Company Inc leads the hospitality team to deliver a high-quality on-premise guest experience that reflects the brand and supports business goals. The role ensures safe, efficient daily operations and may oversee café-style food service, coordinating Back of House and Front of House activities.

Requires four years of team management and customer service, strong knowledge of brand, marketing, and beer processes, plus excellent communication and alcohol service compliance.