Hospitality Manager

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Life Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Phone/Data Reimbursement

Job summary

New Belgium Brewing Company Inc leads the hospitality team to deliver a high-quality on-premise guest experience that reflects the brand and supports business goals. The role ensures safe, efficient daily operations and may oversee café-style food service, coordinating Back of House and Front of House activities.

Requires four years of team management and customer service, strong knowledge of brand, marketing, and beer processes, plus excellent communication and alcohol service compliance.

Qualifications

• Four years of team management and customer service experience.
• Experience managing or supporting food service operations, including Back of House and Front of House functions, may be required based on business needs.
• Thorough knowledge of all NBB and Bells brands, history, process, culture, and the beer industry.
• In depth knowledge of marketing/branding practices and procedures at NBB.
• In depth knowledge of Windows OS andMicrosoft Office.
• Working knowledge of financial statements.
• Advanced verbal and written communication andpublic speaking skills.
• Thorough understanding of legal requirements for serving alcohol.
• Knowledgeable in brewing processes and NBB and Bells beers.

Responsibilities

• Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management.
• Oversees and approves VIPs, beer schools, in-house events, staff scheduling, and temp labor use.
• May oversee food service operations, including café-style service, Back of House preparation and operational standards, and Front of House guest service execution.
• Oversees and report on budgeting and department finances.
• Manage staff hiring and performance; provide training/mentoring.
• Integration of Sales and Branding campaigns into the liquid center aesthetic and brewery experience.
• Uphold legal requirements and ensure safety of guests.
• Active member of the Liquid Center.
• Other duties as assigned

Skills

Team management

Customer service

Food service operations

Brand knowledge

Public speaking

Alcohol service knowledge

Brewing knowledge

Marketing/branding practices

Windows OS

Microsoft Office

Tools

Windows OS

Microsoft Office

Job description

This position leads the hospitality team in delivering a high-quality on-premise guest experience that reflects the brand, supports business goals, and ensures safe, efficient daily operations.

Responsibilities may also include oversight of food service operations, such as a café, including coordination of Back of House and Front of House activities.

Essential Duties

• Facilitation of strategic priorities, departmental goals, initiatives, and performance work objectives management
• Oversees and approves VIPs, beer schools, in-house events, staff scheduling, and temp labor use
• May oversee food service operations, including café-style service, Back of House preparation and operational standards, and Front of House guest service execution
• Oversees and report on budgeting and department finances
• Manage staff hiring and performance; provide training/mentoring
• Integration of Sales and Branding campaigns into the liquid center aesthetic and brewery experience
• Uphold legal requirements and ensure safety of guests
• Active member of the Liquid Center
• Other duties as assigned

Education / Experience / Skills

• Four years of team management and customer service experience
• Experience managing or supporting food service operations, including Back of House and Front of House functions, may be required based on business needs
• Thorough knowledge of all NBB and Bells brands, history, process, culture, and the beer industry
• In depth knowledge of marketing/branding practices and procedures at NBB
• In depth knowledge of Windows OS andMicrosoft Office
• Working knowledge of financial statements
• Advanced verbal and written communication andpublic speaking skills
• Thorough understanding of legal requirements for serving alcohol
• Knowledgeable in brewing processes and NBB and Bells beers

Percent of Travel

0-10%

Working Conditions

Office; Restaurant environment; Position requires working nights & weekends.

Physical Requirements

The position requires frequent, constant standing and walking. Be able to work in a standing position for long periods of time (up to 10 hours). Be able to reach, bend, stoop and frequently lift up to 40 pounds. Must be able to move and process information quickly. Continuously bend, reach, twist and use your hands and arms.

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons. Starting Salary Range: $70,000.00 - $85,000.00

Benefits

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

Certain positions with ‘On Call’ responsibilities may be eligible for phone/data reimbursement. Details will be shared, and questions answered during our interview process.

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law. At New Belgium, we’re committed to proving that business can be a force for good. When you join our team, you’ll play a role in bringing world‑class beer to our fans – and you’ll have a hell of a lot of fun doing it. Empowered people make exceptional beer – and build successful, lasting businesses. At Bell’s, this philosophy drives us every day. If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us. We believe beer and business can be a catalyst to renew trust and unity in our communities. This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education. Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world. And our company’s future depends on it, too. While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with New Belgium Brewing in early 2022. We are integrated two iconic breweries as one company with shared policies, benefits, and programs. As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.