Hospitality Representative

New Belgium Brewing Company; Daleville (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Short Term Disability

Flexible Spending Account

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

New Belgium Brewing Company in Daleville, VA seeks a flexible guest services professional to support brewery tours, beer education, and retail operations. The role may be part-time or full-time, with shifts Wed–Sun and hours from 9 AM to 10 PM, depending on status.

You will guide guests, handle merchandise and cash, maintain safety standards, and assist with food service as needed. Strong customer service and knowledge of beer culture are essential, with TIPS training preferred and a willingness

Qualifications

• Minimum six months of customer service experience.
• Excellent communication and public speaking skills.
• Knowledge of brewing and beer industry.
• Understanding of alcohol service laws and ID checks (TIPS trained).
• Able to lift up to 90 lbs and stand for long periods.
• Flexible schedule including evenings and weekends.

Responsibilities

• Guide guests on tours around the brewery providing exceptional experiences.
• Conduct retail operations including merchandise stocking and cash handling.
• Provide beer education and brand culture information.
• Offer guest-facing food service support when needed.
• Follow safety guidelines in production areas.

Skills

Customer service

Public speaking

Beer knowledge

Safety guidelines

Cash handling

Sales

Brand education

Flexibility

Teamwork

Job description

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales and may include guest-facing food service support.This position is available for part-time or full-time hours.Shift will be Wednesday-Sunday. Hours range from 9AM-10PM depending on full-time or part-time status.Essential Duties:Provide excellent customer service and education on NBB beers, culture and business practicesGuides guest on tours around the brewery and providing exceptional experiencesConduct retail operations, including merchandise stocking/handling, register/money handlingUnderstand and practices New Belgium’s safety guidelinesProvide food service support as business needs require inclusive but not limited to serving food items, maintaining service areas, taking guests ordersOther duties as assignedEducation/ Experience/Skills:Minimum six (6) months of customer service-related work experienceExceptional customer service skills and abilitiesGeneral knowledge of brewing and the beer industryKnowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)Exceptional communication skills and ability to speak in front of larges groupsGeneral understanding of new Belgium’s branding theories, practices and strategic visionGeneral computer and email skillsAbility to work a flexible schedule including evening and weekends.Ability to deal with difficult situations and resolve matters appropriately and effectivelyAbility to provide guest-facing food service support when neededPhysical Requirements:Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet.Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.Must also show fine motor dexterity.Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.The position requires frequent, constant standing and walking.Working Conditions: Liquid Center, Production AreasWage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.Starting Wage Range: $21.00/hourAll Full-time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.EEO StatementBell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.