Hospitality Supervisor

New Belgium Brewing Company Inc; Kalamazoo (MI); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical & Dental Insurance

PTO

401k Match

Job summary

New Belgium Brewing Company Inc is seeking an experienced hospitality leader to organize day-to-day operations of the Eccentric Cafe, the bar, events team, and tours. You will help ensure the department meets the annual business plan and maintains a high level of customer experience.

Responsibilities include staffing, budgeting, inventory, and ensuring beverage and POS accuracy, while supporting senior teams in events and tours. A strong emphasis on safety and service excellence is required.

Qualifications

• 3+ years of leadership and customer service experience.
• Knowledge of Bell's brands, history, process, and culture, within 6 months of hire.
• Advanced verbal and written communication, including public speaking.
• Knowledge of the beer industry and trends.
• Thorough understanding of legal requirements for serving alcohol.
• High level interpersonal and mediation skills.

Responsibilities

• Lead and develop the hospitality team, including hiring, training, and coaching.
• Assist the Hospitality Manager with organization, planning, and budget implementation.
• Ensure staff delivers a world-class guest experience and responds promptly to inquiries.
• Oversee opening/closing of the Eccentric Cafe; plan staff, events, and vendors.
• Manage inventory, supplies, beer, and POS; keep menu and POS data updated.
• Assist senior hospitality with events and tours.
• Perform cafe duties and guest service; support during events as needed.
• Handle other projects and duties as assigned.

Skills

Team leadership

Public speaking

Communication skills

Beer knowledge

Interpersonal skills

Alcohol service knowledge

Education

3+ years of leadership and customer service experience

Job description

This position is responsible for organizing day-to-day operations and managing multiple areas which may include the bar area, events team, and tours associated with the site. This position will help ensure that the department meets annual business plan and maintains a high level of customer experience.

Essential Duties

• Manage and develop team, including hiring and training, performance, and coaching
• Assists the Hospitality Manager with organization, planning, and implementation of departmental strategy and budget.
• Ensures staff is delivering a world class guest experience and meeting departmental objectives. Including timely responsiveness to guest inquiries (phone, email, etc.)
• Manage opening and closing of the Eccentric Cafe; planning and scheduling of staff, event, facility needs and food trucks/vendors
• Assists with overseeing inventory management, monitoring and ordering related to supplies, beer, and POS; ensures all menu, POS information is accurate and updated
• Assist the Senior Hospitality team as needed with event and tour programming
• Perform all Cafe job duties as needed including customer service and tours; may be required to work shifts and/or provide management during events as needed
• Other projects and duties as assigned

Education/ Experience/Skills

• 3+ years of leadership and customer service experience
• Knowledge of all Bell's brands, history, process, and culture, required within 6 months of hire
• Advanced verbal and written communication, including public speaking
• Knowledge of the beer industry and trends, a plus
• Thorough understanding of legal requirements for serving alcohol
• High level interpersonal and mediation skills. Ability to deal with difficult situations and resolve matters appropriately and effectively

Physical Requirements

• Ability to lift objects weighing up to 90 lbs. 10 inches, and carry up to 40 lbs 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Percent of Travel

0%-10%

Working Conditions

Hospitality Environment

Wage information

Production Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons. Starting Hourly Rate: $25.00-$29.00/hour

Benefits

All Full time Coworkers at Bell’s and New Belgium enjoy the following benefits after one calendar month of employment: Medical & Dental Insurance (options available for dependents), Basic Term Life and AD&D Insurance, Short Term Disability Insurance, Flexible Spending Account, Employee Assistance Program, PTO, 401k Match, Paid Caregiver Leave, and Profit Sharing. Details will be shared, and questions answered during our interview process.

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community. Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.

At New Belgium, we’re committed to proving that business can be a force for good. When you join our team, you’ll play a role in bringing world-class beer to our fans – and you’ll have a hell of a lot of fun doing it. Empowered people make exceptional beer – and build successful, lasting businesses. At Bell’s, this philosophy drives us every day. If our commitment to investing in our coworkers makes us a bit eccentric—well, it wouldn’t be the first time someone has used that word to describe us. We believe beer and business can be a catalyst to renew trust and unity in our communities. This includes doing right by our team members through competitive benefit programs, exclusive employment perks, and opportunities for continued education. Over 38 years, we’ve found it’s the best way to build a fantastic community of damn good people with a diversity of identities and perspectives who make the best beer in the world. And our company’s future depends on it, too. While we retain our independent spirit in countless ways, Bell’s Brewery joined forces with New Belgium Brewing in early 2022. We are integrated two iconic breweries as one company with shared policies, benefits, and programs. As we bring the best of our two companies together, we will continue to strive for transparency with all our current and future coworkers.