Hospitality Bellperson & Guest Concierge

Auburn Marriott Opelika Resort & Spa at Grand National; Birmingham (AL); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Renaissance Birmingham Ross Bridge is seeking a Bellperson to warmly greet guests, assist with luggage, and coordinate transportation to ensure a seamless arrival and stay. You will manage Bell Stand inquiries, provide local directions, and support front desk collaboration for smooth check-in and check-out experiences.

The role emphasizes exceptional customer service, organization, and the ability to coordinate with hotel departments to enhance guest satisfaction and create memorable stays.

Qualifications

• Must provide warm, exceptional guest service and greeting to guests.
• Ability to assist guests with luggage and transportation.
• Handle Bell Stand phone and respond to guest inquiries promptly.
• Provide directions and information about hotel facilities and local attractions.

Responsabilités

• Exemplify exceptional customer service with a warm welcome.
• Assist guests with luggage and transportation to/from cars.
• Answer Bell Stand calls and fulfill guest requests with attentiveness.
• Offer directions and information about facilities, attractions, and amenities.
• Collaborate with front desk and other departments for smooth check-in/out.
• Maintain Bell Stand area clean and organized.
• Monitor inventory of Bell Stand supplies and equipment.

Connaissances

Guest service

Luggage handling

Phone etiquette

Directions & local info

Team collaboration

Problem resolution

Attention to detail

Inventory management

Description du poste

Renaissance Birmingham Ross Bridge is seeking a Bellperson to warmly greet guests, assist with luggage, and coordinate transportation to ensure a seamless arrival and stay. You will manage Bell Stand inquiries, provide local directions, and support front desk collaboration for smooth check-in and check-out experiences.

The role emphasizes exceptional customer service, organization, and the ability to coordinate with hotel departments to enhance guest satisfaction and create memorable stays.