Guest Experience Bellperson

Renaissance Ross Bridge Golf Resort and Spa; Birmingham (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL seeks a Bellperson to provide exceptional guest service. You will warmly greet guests, assist with luggage, and ensure a smooth start to their stay. You will manage the Bell Stand, answer calls, offer directions, and help with transportation.

Ideal candidates will excel in customer service, communicate effectively, and coordinate with front desk and other teams to create memorable experiences for guests.

Qualifications

• Excellent customer service orientation.
• Ability to greet guests warmly and assist with needs.
• Strong communication and multitasking skills.

Responsibilities

• Greet guests warmly and assist with arrival/needs during stay.
• Help guests with luggage and transport to and from rooms.
• Answer Bell Stand calls and respond to guest inquiries promptly.
• Provide directions and information about hotel facilities and local attractions.
• Maintain Bell Stand area clean and organized.
• Collaborate with front desk and other departments for seamless service.
• Monitor supplies and inventory for Bell Stand operations.

Job description

Renaissance Ross Bridge Golf Resort and Spa in Birmingham, AL seeks a Bellperson to provide exceptional guest service. You will warmly greet guests, assist with luggage, and ensure a smooth start to their stay. You will manage the Bell Stand, answer calls, offer directions, and help with transportation.

Ideal candidates will excel in customer service, communicate effectively, and coordinate with front desk and other teams to create memorable experiences for guests.