Guest Services Bellperson - Luggage & Concierge

Auburn Marriott Opelika Resort & Spa at Grand National; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Renaissance Birmingham Ross Bridge invites a courteous Bellperson to join our hospitality team. You will warmly greet guests, assist with luggage, and ensure their comfort throughout their stay, while addressing inquiries and coordinating with the front desk to enhance overall guest experiences.

This role emphasizes professional, helpful interactions, knowledge of local attractions, and maintaining a neat Bell Stand area to support a memorable visit.

Qualifications

• Demonstrated commitment to exceptional guest service.
• Greet guests warmly and assist with their luggage.
• Answer Bell Stand phone calls promptly and professionally.
• Provide directions, local attractions, and information about room amenities.
• Collaborate with front desk and other departments to ensure smooth guest experiences.
• Maintain a clean and organized Bell Stand area.

Responsibilities

• Greet guests and assist with luggage upon arrival and during their stay.
• Carry guests' luggage to and from rooms as needed.
• Respond to Bell Stand inquiries and requests with prompt, courteous service.
• Provide directions and information about hotel facilities and local attractions.
• Coordinate transportation arrangements and assist with check-out processes.
• Maintain Bell Stand area in a clean, welcoming state.

Skills

Guest service

Luggage handling

Phone etiquette

Local knowledge

Tools

Telephone system

Job description

Renaissance Birmingham Ross Bridge invites a courteous Bellperson to join our hospitality team. You will warmly greet guests, assist with luggage, and ensure their comfort throughout their stay, while addressing inquiries and coordinating with the front desk to enhance overall guest experiences.

This role emphasizes professional, helpful interactions, knowledge of local attractions, and maintaining a neat Bell Stand area to support a memorable visit.