Front Desk Concierge — Elevate Guest Experience (Tuition Perks)

Auburn Marriott Opelika Resort & Spa at Grand National; Birmingham (AL); On-site; USD 18,000 - 26,000; Full time

Job summary

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking a Front Office Concierge (Full Time) in Birmingham, AL. You will greet guests, assist with check-in/out, and provide directions, dining, and area recommendations to create a memorable stay.

Proficiency with the Property Management System (PMS) and Guestware is preferred. You will handle guest requests, coordinate transportation, and support overall front office operations to ensure guest satisfaction.

Qualifications

• Experience in guest services or hospitality is preferred.
• Friendly, welcoming attitude with a guest-focused approach.
• Clear, professional communication with guests and teammates.

Responsibilities

• Greet guests warmly and provide a personalized welcome.
• Operate PMS and front desk procedures to assist guests efficiently.
• Identify and resolve guest issues, tracking and following up as needed.
• Inform guests about hotel facilities, hours, and local areas.

Skills

Guest Service

PMS proficiency

Front Office SOPs

Tools

Property Management System (PMS)

Guestware

Job description

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking a Front Office Concierge (Full Time) in Birmingham, AL. You will greet guests, assist with check-in/out, and provide directions, dining, and area recommendations to create a memorable stay.

Proficiency with the Property Management System (PMS) and Guestware is preferred. You will handle guest requests, coordinate transportation, and support overall front office operations to ensure guest satisfaction.