Hospitality Banking Ambassador & Digital Concierge

Capital One; Tyler (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Prescriptions

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) Matching

Paid Parental Leave

Mental Health Support

Backup Child/Elder Care

And more

Job summary

Capital One in Tyler, TX is seeking a Branch Ambassador to deliver hospitality-forward service while helping customers leverage digital banking tools. You will be the face of a human-centric experience, guiding clients through mobile banking, remote deposit, and contactless payments.

Requirements include a HS diploma or equivalent, 1+ year in retail or customer service, and cash-handling experience. The role emphasizes adaptability and strong communication in a fast-paced environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with 100% accuracy and maintain compliance with security and regulatory standards.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer needs and pair them with digital tools or banking solutions.
• Greet customers and maintain hospitality while ensuring efficient service in a high-volume space.

Skills

Hospitality

Tech Fluency

Precision & Detail

Adaptability

Curiosity

Education

Associate’s degree

Job description

Capital One in Tyler, TX is seeking a Branch Ambassador to deliver hospitality-forward service while helping customers leverage digital banking tools. You will be the face of a human-centric experience, guiding clients through mobile banking, remote deposit, and contactless payments.

Requirements include a HS diploma or equivalent, 1+ year in retail or customer service, and cash-handling experience. The role emphasizes adaptability and strong communication in a fast-paced environment.