Branch Concierge: Hospitality Meets Digital Banking

Capital One National Association; Tyler (TX); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Day 1 coverage for Medical, Dental, V

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One Tyler, TX seeks a Branch Ambassador who will be the heartbeat of our space, delivering hospitality while guiding customers through digital tools such as mobile banking and contactless payments. You will identify customer needs and pair them with the right banking solutions, while maintaining accuracy in high-volume transactions.

You will educate clients on digital tools, ensure a compliant, friendly experience, and thrive in a fast-moving, service-driven environment with a flexible

Qualifications

• High School Diploma, GED, or Equivalent Certification is required.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and follow security standards.
• Educate clients on mobile banking, remote deposit capture, and contactless payments.
• Identify customer needs and pair them with digital banking solutions.
• Greet customers and maintain a welcoming, service-oriented environment.

Skills

Customer service

Hospitality mindset

Tech fluency

Cash handling

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One Tyler, TX seeks a Branch Ambassador who will be the heartbeat of our space, delivering hospitality while guiding customers through digital tools such as mobile banking and contactless payments. You will identify customer needs and pair them with the right banking solutions, while maintaining accuracy in high-volume transactions.

You will educate clients on digital tools, ensure a compliant, friendly experience, and thrive in a fast-moving, service-driven environment with a flexible