Hospitality AV Technician - Events & On-Site Support

Encore Global; Cleveland (OH); On-site; USD 19,000 - 26,000; Full time

Job summary

Encore Global in Cleveland, OH is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. You will work under the supervision of an Operations Manager or Director of Event Technology and handle on-site troubleshooting and equipment checks.

The role requires a high school diploma, a driver’s license, and the ability to lift up to 50 lbs. Prior hospitality or AV experience is preferred.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver's license required for team members who may operate company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as required.
• Greet guests on site and ensure equipment works and guest needs are met.
• Maintain accurate paperwork and systems entries, including Navigator entries.
• Coordinate with clients and vendors to finalize invoices when needed.
• Support safety and quality standards while delivering world class service.

Skills

Customer service

Hospitality

Communication

Teamwork

Education

High School Diploma

Associate's degree preferred

Tools

Navigator

Job description

Encore Global in Cleveland, OH is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. You will work under the supervision of an Operations Manager or Director of Event Technology and handle on-site troubleshooting and equipment checks.

The role requires a high school diploma, a driver’s license, and the ability to lift up to 50 lbs. Prior hospitality or AV experience is preferred.