Hospitality Ambassador

Talentburst,-Inc; South San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

Talentburst, Inc. is seeking a Hospitality Ambassador for an onsite, 12-month engagement in South San Francisco, CA.

You will serve as the first point of contact in the lobby, delivering high-touch, professional service while partnering with Security to ensure secure campus access. You will support front desk operations, visitor check-ins, VIP interactions, vendor deliveries, and program logistics across multiple lobbies.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years in corporate hospitality or luxury service preferred.
• Strong customer-service mindset and discretion

Responsibilities

• Serve as the main point of contact for employees and visitors.

Skills

Exceptional customer service/hospitali

Strong communication & interpersonal

Problem-solving / solution-oriented

Adaptability multitasking

Collaboration with cross-functional

Continuous improvement mindset

Education

Bachelor's degree (any field)

Tools

MS Office

Google Suite

Job description

Title: Hospitality Ambassador
Location: South San Francisco, CA 94080 (Onsite)
Duration: 12 Months

Description:

• Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
• Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).

Core Responsibilities:

Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a "heart for service mindset".
• Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality

Guest & Service CoordinationSupport:

• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)

Program & Operations Support:

Manage programs like:

• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)

Logistics & Additional Duties:

• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Key Competencies

• Exceptional customer service/hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion
• Adaptability multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset

Qualifications

• Bachelor's degree (any field)
• 3-4 years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in: MS Office Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA driver's license

Work Conditions:

• Fully onsite (5 days/week) - South San Francisco
• Shift options: 7:00 AM - 4:00 PM/8:00 AM - 5:00 PM

Mandatory:

• Bi-weekly Thursday meetings (until ~6:30 PM)
• Team meetings safety certification (within 6 months)
• 12-month commitment required
• No relocation or remote option
• Interview Process: 1. Phone interview; 2. In-person interview.