Hospitality Specialist

Pharmaceutical Company; South San Francisco (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Pharmaceutical Company is seeking an Hospitality Ambassador to deliver a welcoming, high-touch experience for employees, visitors, vendors, and partners at a large corporate campus in South San Francisco, CA.

This fully onsite, five-day-a-week role partners with Security and internal teams to ensure a smooth visitor flow and secure campus operations.

Qualifications

• Bachelor's degree required across any discipline.
• 3–4+ years of experience in corporate hospitality, front desk operations, concierge services, or related customer-facing roles.
• Excellent customer service and communication skills; ability to handle confidential information and learn new systems.

Responsibilities

• Welcome employees, visitors, and guests with professional, high-quality service.
• Manage visitor check-ins, badge assignments, and access procedures with Security.
• Respond to inquiries and special requests promptly and professionally.
• Coordinate vendor deliveries, packages, catering, and lobby service requests.
• Support VIP interactions and maintain a welcoming lobby environment.
• Assist with parking, transportation cards, and lobby amenities.
• Provide coverage across multiple lobbies as needed.
• Support document distribution, delivery services, and daily lobby operations.
• Collaborate with Security, Legal, Administrative, Events, and cross-functional teams.
• Identify opportunities to improve service delivery and guest experience.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

We are seeking a professional and service-oriented Hospitality Ambassador to deliver a welcoming, high-touch experience for employees, visitors, vendors, and business partners at a large corporate campus.

In this customer-facing role, you will serve as a primary point of contact for lobby operations, guest services, and daily workplace support. You will partner closely with Security and other internal teams to ensure a smooth visitor experience while maintaining campus access procedures and confidentiality standards.

Key Responsibilities

• Welcome employees, visitors, and guests while providing professional, friendly, and high-quality service.
• Manage visitor check-ins, badge assignments, host notifications, and established access procedures in coordination with Security.
• Respond to questions, phone inquiries, and special requests promptly and professionally.
• Coordinate vendor deliveries, packages, catering, personal items, and other lobby service requests.
• Support VIP interactions and maintain a positive, organized, and welcoming lobby environment.
• Assist with workplace programs such as parking placards, transportation cards, and lobby amenities.
• Provide coverage across multiple lobbies as needed.
• Support document distribution, delivery services, inventory of lobby supplies, and daily operational activities.
• Collaborate with Security, Legal, Administrative, Events, and other cross-functional teams.
• Identify opportunities to improve service delivery, operational efficiency, and the overall guest experience.

Required Qualifications

• Bachelor’s degree in any discipline.
• 3–4+ years of experience in corporate hospitality, front desk operations, concierge services, luxury hotels, premium retail, or a related customer-facing role.
• Excellent customer service, communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace, with the ability to learn new systems.
• Ability to handle confidential information and follow established security and access procedures.

Work Schedule & Requirements

• Fully onsite in South San Francisco, CA, five days per week.
• Available shift options:
• 7:00 AM–4:00 PM
• 8:00 AM–5:00 PM
• Biweekly Thursday meetings may extend until approximately 6:30 PM.
• Team meetings and required safety certification within the first six months.
• Commitment to the full 12-month assignment is required.
• No remote work or relocation option is available.

We are looking for someone who takes pride in delivering exceptional hospitality, creating a positive first impression, and ensuring smooth, secure daily campus operations.