Interim Hospitality Lead

4xi360; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

4xi360 is seeking an Interim Hospitality Lead to oversee day-to-day operations across multiple venues within a Class A property in San Francisco. You will lead on-site teams, maintain service quality, and drive financial performance.

You will manage coffee shops, restaurants, cocktail bars, and event spaces, partnering with ownership, vendors, and staff to deliver exceptional guest experiences while upholding brand standards and safety regulations.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years in hospitality management, with a focus on food & beverage operations.
• Proven track record managing operations in a Class A property or similar high-end venue.
• Experience overseeing multi-faceted venues including coffee shops, restaurants, bars, and events.

Responsibilities

• Lead, train, and mentor hospitality teams to deliver outstanding guest experiences.
• Oversee daily operations for all food and beverage outlets, ensuring smooth execution and brand standards.
• Manage budgeting, forecasting, and full P&L responsibility.
• Analyze operational results and implement strategies to improve efficiency, guest satisfaction, and revenue.
• Ensure compliance with health, safety, and food & beverage regulations.
• Partner with ownership, vendors, and suppliers to maintain quality and supply chain consistency.
• Oversee event planning and execution for small gatherings and large-scale events, including catering.
• Maintain strong communication across teams, ownership, and stakeholders.
• Stay informed on hospitality trends in the San Francisco market to keep offerings competitive.
• Provide on-site leadership and support, including flexible scheduling to meet operational needs.
• Able to work flexible hours including evenings, weekends, and holidays.

Skills

Leadership

Financial acumen

Guest service

Operational analysis

POS systems

Hospitality software

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

Hospitality management software

POS systems

Job description

The Interim Hospitality Lead is responsible for overseeing day-to-day operations across all hospitality venues within a Class A property, ensuring exceptional service delivery, operational excellence, and financial performance. This role provides hands‑on leadership across multi‑faceted environments including coffee shops, restaurants, cocktail bars, and event spaces. Acting as the on‑site ambassador of the hospitality experience, the Interim Hospitality Lead ensures that every guest interaction reflects the highest standards of quality, professionalism, and service. Must be regularly on‑site to lead teams, support operations, and engage with guests.

Key Responsibilities

• Lead, train, and mentor hospitality teams to deliver outstanding guest experiences.
• Oversee daily operations for all food and beverage outlets, ensuring smooth execution and adherence to brand standards.
• Manage financial performance, including budgeting, forecasting, and full P&L responsibility.
• Analyze operational results and implement strategies to improve efficiency, guest satisfaction, and revenue.
• Ensure compliance with health, safety, and food and beverage regulations.
• Partner with property ownership, vendors, and suppliers to maintain quality, service levels, and supply chain consistency.
• Oversee event planning and execution for both small gatherings and large‑scale events, including catering.
• Maintain strong communication across teams, ownership, and stakeholders.
• Stay informed on hospitality trends, especially within the San Francisco market, to keep offerings competitive and innovative.
• Provide on‑site leadership and support, including flexible scheduling to meet operational needs.
• Able to work flexible hours including evenings, weekends, and holidays.

Requirements

Education and Experience

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

Minimum of 5 years of experience in hospitality management, with a focus on food and beverage operations.

Proven track record of managing operations in a Class A property or similar high‑end establishment.

Experience overseeing multi‑faceted venues, including coffee shops, restaurants, cocktail bars, and event spaces.

Skills and Competencies

• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Excellent financial acumen, including budgeting, forecasting, and P&L management.
• Outstanding customer service skills, with a focus on enhancing guest experiences.
• Ability to analyze operational performance and implement strategic improvements.
• Proficient in using hospitality management software and Point of Sale (POS) systems.

Communication and Interpersonal Skills

• Exceptional verbal and written communication skills for effective interaction with property owners, staff, and guests.
• Strong negotiation and conflict resolution skills.
• Ability to build and maintain relationships with vendors, suppliers, and community partners.

Operational Knowledge

• Thorough understanding of food and beverage regulations, health and safety standards, and best practices.
• Knowledge of current trends in the hospitality industry, particularly in the San Francisco market.
• Experience with event planning and execution, including catering and large‑scale events.

Personal Attributes

• Highly organized with strong multitasking abilities.
• Proactive and results‑oriented approach to problem‑solving.
• Adaptable and able to thrive in a fast‑paced environment.
• Passionate about hospitality and committed to excellence in service delivery.

Availability

• Willingness to work flexible hours, including evenings, weekends, and holidays as needed.
• Ability to be on‑site regularly to oversee daily operations and engage with staff and guests.