Hospitality Ambassador

eTeam; South San Francisco (CA); On-site; USD 38,000 - 53,000; Full time

Job summary

eTeam in South San Francisco is seeking a customer-facing Front Desk Coordinator for an onsite, 12-month engagement. You will greet employees and visitors, manage lobby operations, and support security-access workflows with a professional, hospitality-minded approach.

Day-to-day duties include visitor check-in, badge assignment, coordinating with Security and Legal, and assisting with process improvements across multiple lobbies.

Qualifications

• Bachelor’s degree (any field) required.
• 3–4+ years experience in corporate hospitality or high-end service.
• Strong proficiency with learning new systems (visitor mgmt, call center tools).

Responsibilities

• Front Desk / Lobby Operations: serve as main contact for employees and visitors.
• Security & Access Management: partner with Security for access control and badge issuance.
• Program & Operations Support: manage lobby amenities and multi-lobby coverage.
• Logistics & Additional Duties: support delivery service and maintain lobby supplies.
• Demonstrate exceptional hospitality, discretion with sensitive information, and cross-functional collaboration.

Skills

Customer service

Hospitality

Communication

Adaptability

Education

Bachelor's degree

Tools

Visitor management systems

Call center tools

Job description

• Duration: 12 Months
• Payrate: $33/hr. on W2

Job Description

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities

• Front Desk / Lobby Operations
  • Serve as the main point of contact for employees and visitors
  • Provide high-level, professional service with a “heart for service” mindset
  • Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management
  • Partner closely with Security to protect people and assets
  • Manage visitor check-in, badge assignment, and host notifications
  • Ensure strict adherence to access protocols and confidentiality
  • Special requests and VIP interactions
  • Call center support (phone inquiries)
• Program & Operations Support
  • Lobby amenities
  • Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
  • Support gnExpress delivery service (document handling/distribution)
  • Maintain lobby supplies
  • Assist with projects and process improvements
• Exceptional customer service / hospitality mindset
• Ability to handle sensitive/confidential information with discretion
• Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset

Qualifications

• Bachelor’s degree (any field)
• 3–4+ years experience in:
  • Corporate hospitality OR
  • High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in:
  • Ability to learn new systems (visitor mgmt, call center tools)

Work Conditions

• Fully onsite (5 days/week) – South San Francisco
• Shift options:
  • Bi-weekly Thursday meetings (until ~6:30 PM)
  • Team meetings + safety certification (within 6 months)