Hospitality Ambassador

Sharp Decisions; South San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Sharp Decisions is seeking a full-time Front Desk / Lobby Operations specialist in South San Francisco. You will serve as the main contact for employees and visitors, delivering high-level service while coordinating security, guest needs, and logistics.

Responsibilities include managing check-ins, coordinating deliveries, and supporting mobility programs. The role requires 3–4+ years in corporate hospitality, proficiency with MS Office/Google Workspace, and a professional, discreet approach.

Qualifications

• Bachelor's degree in any field.
• 3–4+ years of experience in corporate hospitality or high-end service environments.
• Strong proficiency in Microsoft Office and Google Workspace.
• Ability to learn new visitor management platforms and call center tools.

Responsibilities

• Front Desk / Lobby Operations: be the main contact for employees and visitors with a professional, hospitality mindset.
• Security & Access Management: partner with Security to protect people and assets and manage badge issuance.
• Guest & Service Coordination: handle vendor deliveries, VIP interactions, packages, catering, and special requests.
• Program & Operations Support: manage parking placards, Clipper Cards, lobby amenities, and cross-lobby coverage.
• Logistics & Additional Duties: support express delivery, maintain lobby supplies, assist with projects and process improvements.

Skills

Customer service

Communication

Discretion

Adaptability

Multitasking

Problem-solving

Collaboration

Continuous improvement

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Visitor management platforms

Call center tools

Job description

• Serve as the main point of contact for employees and visitors.
• Provide high-level, professional service with a \"heart for service\" mindset.
• Handle inquiries, requests, and issues promptly and gracefully.

Security & Access Management

• Partner closely with Security to protect people and assets.
• Manage visitor check-in, badge assignment, and host notifications.
• Ensure strict adherence to access protocols and confidentiality.

Guest & Service Coordination

• Coordinate vendor deliveries, including packages, catering, and personal items.
• Handle special requests and VIP interactions.
• Provide call center support and respond to phone inquiries.

Program & Operations Support

• Manage parking placard programs.
• Administer Clipper Cards and transportation-related programs.
• Maintain and support lobby amenities.
• Provide flexible coverage across multiple lobbies as needed.

Logistics & Additional Duties

• Support the gnExpress delivery service, including document handling and distribution.
• Maintain lobby supplies and ensure adequate inventory.
• Assist with projects and process improvement initiatives.
• Exceptional customer service and a hospitality-focused mindset.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Adaptability and multitasking skills in fast-paced environments.
• Problem-solving and solution-oriented thinking.
• Ability to collaborate with cross-functional teams, including Security, Legal, Administration, and Events.
• Commitment to continuous improvement.

Core Responsibilities

Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors.
• Provide high-level, professional service with a \"heart for service\" mindset.
• Handle inquiries, requests, and issues promptly and gracefully.

Security & Access Management

• Partner closely with Security to protect people and assets.
• Manage visitor check-in, badge assignment, and host notifications.
• Ensure strict adherence to access protocols and confidentiality.

Guest & Service Coordination

• Coordinate vendor deliveries, including packages, catering, and personal items.
• Handle special requests and VIP interactions.
• Provide call center support and respond to phone inquiries.

Program & Operations Support

• Manage parking placard programs.
• Administer Clipper Cards and transportation-related programs.
• Maintain and support lobby amenities.
• Provide flexible coverage across multiple lobbies as needed.

Logistics & Additional Duties

• Support the gnExpress delivery service, including document handling and distribution.
• Maintain lobby supplies and ensure adequate inventory.
• Assist with projects and process improvement initiatives.

Key Competencies

• Exceptional customer service and a hospitality-focused mindset.
• Strong communication and interpersonal skills.
• Ability to handle sensitive and confidential information with discretion.
• Adaptability and multitasking skills in fast-paced environments.
• Problem-solving and solution-oriented thinking.
• Ability to collaborate with cross-functional teams, including Security, Legal, Administration, and Events.
• Commitment to continuous improvement.

Qualifications

• Bachelor's degree in any field.
• 3–4+ years of experience in corporate hospitality or high-end service environments, such as luxury hotels, retail, or concierge services.
• Strong proficiency in Microsoft Office and Google Workspace.
• Ability to learn new systems, including visitor management platforms and call center tools.
• Valid California driver's license.

Work Conditions

• Work Location: South San Francisco, California.
• Work Arrangement: Fully onsite, five days per week.
• Available Shifts:
  • 7:00 AM – 4:00 PM
  • 8:00 AM – 5:00 PM

Mandatory Requirements

• Attend biweekly Thursday meetings that may run until approximately 6:30 PM.
• Participate in team meetings and complete safety certification within the first six months.
• Commit to a 12-month assignment.
• No relocation assistance or remote work option is available.